Employee Benefit Claim Manager

Cermati; Indonesia; On-site; IDR 18,000,000 - 30,000,000; Full time

Job summary

Cermati is seeking an experienced professional in Indonesia to manage insurance claims operations. The role involves coordinating with the insurance team, handling confidential client information, and ensuring timely settlement of claims while improving processes.

The candidate should have a Bachelor degree, at least 5 years of relevant experience, and strong leadership and communication skills to oversee the claims workflow and adhere to policy provisions.

Qualifications

• Bachelor degree from any major.
• Good knowledge in Insurance principal and medical.
• Minimum 5 years of relevant experience.
• Knowledge of system, claim process, Insurance Principal and policy provision.

Responsibilities

• Liaising with insurance team to gather policy placement information and other policy documents.
• Handling and filing confidential information belonging to clients.
• Liaising with team to investigate claims and determine cause and extent of damages.
• Following up cases to ensure claims are settled on time.
• Conducting file reviews, audits and quality checks to ensure adherence to procedures.
• Participating in BAU projects to improve and streamline the claims process.

Skills

Insurance knowledge

Leadership

Communication

Claims process

Policy provision

Education

Bachelor degree

Job description

Company Description

Cermati is a financial technology (fintech) startup based in Indonesia. Cermati simplifies the process of finding and applying for financial product by bringing everything online so people can shop around for financial products online and can apply online without having to physically visit a bank.

Company Description

Cermati is a financial technology (fintech) startup based in Indonesia. Cermati simplifies the process of finding and applying for financial product by bringing everything online so people can shop around for financial products online and can apply online without having to physically visit a bank.

Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia.

Job Description

• Liaising with insurance team to gather policy placement information and other policy documents.
• Handling and filing confidential information belonging to clients.
• Liaising with team to investigate claims and determine cause and extent of damages.
• Following up cases rigorously to ensure the claims are agreed and settled on time.
• Conducting file reviews, file audits and quality checks for the team to ensure quality and to maintain no deviations from the set procedures.
• Periodically involved in taking up various BAU related adhoc projects for improving and streamlining the existing claims process

Qualifications

• Bachelor degree from any major
• good knowledge in Insurance principal and medical
• Minimum 5 years of relevant experience
• Have a good knowledge in system, claim process, Insurance Principal and insurance policy provision
• Able to work under pressure, good leader ship, good communication
• Good leadership and decision making skill