Elite Guest Experience Specialist

PT. ABADINUSA USAHASEMESTA; Jakarta Pusat; Vor Ort; IDR 55.800.000 - 89.280.000; Vollzeit

Zusammenfassung

PT. ABADINUSA USAHASEMESTA is seeking a friendly Guest Relations Officer to welcome and assist clients, ensuring a smooth, delightful service experience. You will coordinate appointments, assist with client treatments, handle payments, and address feedback professionally to maintain high satisfaction.

The ideal candidate holds a hospitality-related diploma and has at least 1 year in guest relations within luxury settings, with excellent English skills and a polished, professional appearance.

Qualifikationen

• Diploma degree preferably from a hospitality major.
• Minimum 1 year as guest relations officer in hotel/wellness/luxury industry.
• Experience handling VVIP/expatriate customers.

Aufgaben

• Support clients to experience customer delight from welcoming, assisting, and ensuring smooth service.
• Coordinate appointments for a well-organized schedule.
• Assist and provide services for the client’s treatment.
• Process accurate payments effectively.
• Address client feedback professionally to resolve issues quickly, ensuring overall customer satisfaction.

Kenntnisse

Excellent communication

Multitasking

English proficiency

Ausbildung

Diploma in Hospitality

Jobbeschreibung

PT. ABADINUSA USAHASEMESTA is seeking a friendly Guest Relations Officer to welcome and assist clients, ensuring a smooth, delightful service experience. You will coordinate appointments, assist with client treatments, handle payments, and address feedback professionally to maintain high satisfaction.

The ideal candidate holds a hospitality-related diploma and has at least 1 year in guest relations within luxury settings, with excellent English skills and a polished, professional appearance.