E-commerce Specialist

Arya Noble; Indonesia; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Arya Noble, a leader in Indonesia's DermaBeauty ecosystem, seeks an E-commerce Channel Manager to optimize online performance across Shopee, Tokopedia, TikTok, and erhastore.co.id.

The role involves planning channel operations, analyzing competitors, setting pricing, managing CRM, and driving live streaming campaigns, while building strong partner relationships and delivering data-driven insights.

Qualifications

• Bachelor's degree in Business Management or Marketing Communications.
• 1-2 years of experience in e-commerce channel management.
• Experience in the beauty industry, e-commerce, or retail is a plus.
• Understanding of internal e-commerce advertising.
• Proficiency in data analysis.
• Familiarity with Microsoft Office, especially Excel, and Magento software.

Responsibilities

• Execute the channel plan as scheduled, ensuring the timely implementation of channel operations.
• Analyze and benchmark the actions and successes of competitors for each brand on various channels to generate ideas and assess performance.
• Set standard prices, discount rates, and flash sale prices, and update banners, product detail pages (PDP), and landing pages.
• Engage in daily customer relationship management (CRM) activities, including inbound and outbound chat on prime channels (Shopee, Tokopedia, TikTok, erhastore.co.id, and others) to maintain positive customer feedback and uphold the reputation of the channels.
• Cultivate positive relationships and collaborations with both internal and external partners to meet operational and business goals.
• Generate comprehensive daily and weekly reports, providing analyses, insights, summaries, and recommendations based on objective and substantial data to evaluate channel performance.
• Manage and oversee marketing activities, especially live streaming processes, on the channels to ensure relevance and the effective delivery of content.
• Administer and ensure the delivery of administrative tasks for channels according to service level agreements (SLAs) to maintain operational excellence.

Skills

Data analysis

CRM management

Channel operations

Customer service

Education

Bachelor's degree in Business Management or Marketing Communications

Tools

Excel

Magento

CRM software

Job description

Arya Noble is the brains behind Indonesia's leading DermaBeauty companies with a comprehensive ecosystem which patrons its two strong groups: Erha Group and Genero Group.

Here at Arya Noble, you are involved in creating masterpieces to make our customers' lives exciting and full of hope. We offer an #ExcitingJourney experiences where you have a great environment that will supports you to grow and makes every one of us ready to lead a purposeful and successful life.

This is your chance to experience #ExcitingJourney by joining us if you have the passion for the following criteria:

Do you embrace your love and passion for the following activities?

• Execute the channel plan as scheduled, ensuring the timely implementation of channel operations.
• Analyze and benchmark the actions and successes of competitors for each brand on various channels to generate ideas and assess performance.
• Set standard prices, discount rates, and flash sale prices, and update banners, product detail pages (PDP), and landing pages.
• Engage in daily customer relationship management (CRM) activities, including inbound and outbound chat on prime channels (Shopee, Tokopedia, TikTok, erhastore.co.id, and others) to maintain positive customer feedback and uphold the reputation of the channels.
• Cultivate positive relationships and collaborations with both internal and external partners to meet operational and business goals.
• Generate comprehensive daily and weekly reports, providing analyses, insights, summaries, and recommendations based on objective and substantial data to evaluate channel performance.
• Manage and oversee marketing activities, especially live streaming processes, on the channels to ensure relevance and the effective delivery of content.
• Administer and ensure the delivery of administrative tasks for channels according to service level agreements (SLAs) to maintain operational excellence.

Qualifications

• Bachelor's degree in Business Management or Marketing Communication.
• 1-2 years of experience in E-commerce channel management.
• Experience in the beauty industry, E-commerce, or retail is a plus.
• Understanding of internal e-commerce advertising.
• Proficiency in data analysis.
• Familiarity with Microsoft Office, especially Excel, and Magento software.

Now we'd love to see your talents and start your #ExcitingJourney by submitting your profile (CV). See you then!