E Commerce Manager (Retail)

Monroe Consulting Group; Indonesia; On-site; IDR 484.105.000 - 806.843.000; Full time

Job summary

A leading consulting firm is seeking an experienced E-Commerce Manager in Bandung. In this role, you will develop and implement strategies to drive online sales, oversee E-Commerce operations, and enhance customer experiences. Ideal candidates will have a Bachelor's degree and at least 5 years of experience managing E-Commerce platforms, with strong analytical and leadership skills.

Qualifications

• Minimum 5 years of experience in managing E-Commerce platforms, preferably in retail or fashion.
• Proven track record in developing and executing successful E-Commerce strategies.
• Strong analytical skills and experience with digital performance tools.

Responsibilities

• Develop and implement comprehensive strategies to drive online sales.
• Oversee operational policies across E-Commerce platforms.
• Lead initiatives to enhance customer experience.

Skills

Analytical skills

Leadership

Customer-centric mindset

Communication

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Google Analytics

CRM systems

Job description

About the Job

• We are looking for an experienced and strategic-minded E-Commerce Manager to lead and oversee our sales and customer service policies for online channels. This role is key to the successful execution of our E-Commerce masterplan and overall business strategy.

In this role, you will get to :

• Develop and implement comprehensive strategies to drive online sales and achieve E-Commerce performance targets.
• Oversee the execution of operational policies and processes across E-Commerce platforms to ensure efficiency and scalability.
• Lead initiatives to enhance customer experience and satisfaction across all online touchpoints.
• Collaborate with cross-functional teams including Marketing, Logistics, Customer Service, and IT to ensure seamless E-Commerce operations.
• Monitor, analyze, and optimize performance metrics including traffic, conversion, customer retention, and sales revenue.
• Ensure alignment between E-Commerce strategies and the company's vision, mission, and national sales goals.
• Stay updated with E-Commerce trends, technologies, and best practices to ensure competitive positioning.

What you will Need to Succeed :

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum 5 years of experience in managing E-Commerce platforms, preferably in the retail or fashion industry.
• Proven track record in developing and executing successful E-Commerce strategies.
• Strong analytical skills and experience with digital performance tools (e.g., Google Analytics, CRM systems, etc.).
• Excellent leadership, communication, and cross-functional collaboration skills.
• Customer-centric mindset with a focus on continuous improvement and innovation.
• Willing to be placed in Bandung.