Duty Manager - Hotel Operations & Guest Experience

Digital Realty Bersama; Indonesia; On-site; IDR 200,880,000 - 334,800,000; Full time

Job summary

Hilton in Indonesia is seeking a Duty Manager to oversee daily hotel operations, lead front desk, housekeeping, and F&B coordination to ensure smooth service and adherence to standards.

You will motivate the team, manage guest interactions, resolve issues promptly, and collaborate with departments to deliver memorable experiences.

The role requires supervisory experience in hotel operations, strong communication, and the ability to work nights and weekends.

Qualifications

• Proven background in front office or hotel operations, ideally in a supervisory or managerial role.
• Strong team management skills with the ability to motivate staff and drive service excellence.
• Excellent communication and problem‑solving skills; able to handle complaints and challenges professionally.
• Proficient in hotel PMS and familiar with standard operational procedures.
• Calm under pressure and responsive to changing priorities or schedules.
• Fluent in English; additional languages are a plus.

Responsibilities

• Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
• Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high‑volume periods
• Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well‑informed of hotel offerings, services, and local attractions
• Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Skills

Front office operations

Team management

Communication skills

Problem solving

Hotel PMS

Fluent in English

Tools

Hotel PMS software

Job description

Hilton in Indonesia is seeking a Duty Manager to oversee daily hotel operations, lead front desk, housekeeping, and F&B coordination to ensure smooth service and adherence to standards.

You will motivate the team, manage guest interactions, resolve issues promptly, and collaborate with departments to deliver memorable experiences.

The role requires supervisory experience in hotel operations, strong communication, and the ability to work nights and weekends.