Direct Contract, Customer Service Officer

DBS; Indonesia; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading bank in Indonesia is hiring a Customer Service Officer for a direct contract position. The role involves providing phone banking services, ensuring customer satisfaction, and maintaining compliance in tasks. Key qualifications include a degree and at least 1 year of experience in a customer service role. Ideal candidates should possess strong communication skills, time management abilities, and attention to detail. Join us to contribute to our mission of delivering superior banking services.

Qualifications

• Must have a degree or similar qualification.
• At least 1 year working in a customer service job, like a contact center or helping clients.

Responsibilities

• Provide phone banking services to customers to meet individual goals.
• Follow up on any outstanding customer requests to ensure timely resolution.
• Maintain professionalism in behavior and conduct.
• Ensure accuracy and compliance in all tasks and processes.

Skills

Clear Communication

Time Management

Problem Solving

Attention to Details

Education

Degree or similar qualification

Job description

Job Description - Direct Contract, Customer Service Officer (WD74217)

Job Description

Direct Contract, Customer Service Officer - ( WD74217 )

Business Function

DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).

Responsibilities

• Provide phone banking services to customers to meet individual goals, targets, and Customer Service Centre service levels.
• Follow up on any outstanding customer requests to ensure timely resolution and a high-quality customer experience.
• Maintain professionalism in behavior and conduct when interacting with customers and colleagues.
• Ensure accuracy and compliance in all tasks and processes.

Requirements

• Clear Communication: Be able to speak and write in a way that customers and coworkers can easily understand.
• Good at Managing Time: Able to handle different tasks and know which ones are most important to do first.
• Problem Solving: Able to find solutions quickly when problems come up and make decisions that help customers.
• Attention to Details: Pay close attention to small details and make sure information is correct.
• Education: Must have a degree or similar qualification.
• Experience: At least 1 year working in a customer service job, like a contact center or helping clients.