Day Concierge (Premium Villa Complex)

PREDMET CONSTRUCTION BALI; Mengwi; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

PREDMET CONSTRUCTION BALI is seeking a tech-savvy Day Concierge to blend high-touch hospitality with real-time digital communication for international guests in Bali. You will handle check-ins, inquiries, and curate villa experiences while coordinating with multiple teams.

The role requires strong Front Office or Guest Relations background, fluency in English, and Bahasa Indonesia, with hands-on experience using PMS tools and OTA extranets.

Qualifications

• Minimum proven Front Office or guest relations background in premium hospitality.
• Proficient with PMS platforms (Cloudbeds) and OTA extranets.
• Excellent written and spoken English; fluent Bahasa Indonesia required.

Responsibilities

• Welcome arriving guests and facilitate smooth check-in/check-out.
• Respond to booking inquiries across channels to maximize conversions.
• Manage guest WhatsApp communications and internal apps for instant support.
• Arrange extra services: airport transfers, spa bookings, tours, and dining.
• Coordinate with Housekeeping, Maintenance, and Security to uphold villa standards.
• Prepare daily reports and handovers for the night team.

Skills

Front Office experience

Guest Relations

Hospitality

Communication

Bahasa Indonesia fluent

Tools

PMS Cloudbeds

OTA extranets

WhatsApp Business

Job description

We are looking for a tech-savvy, outgoing, and proactive Day Concierge who will serve as the primary point of contact and digital ambassador during peak operational hours. This role seamlessly combines high-touch, in-person hospitality with real-time digital communication—handling guest check-ins, managing online booking inquiries, and curating exceptional villa experiences for international guests.

Key responsibilities

Welcome arriving guests, conduct smooth check-in/check-out procedures, provide comprehensive villa orientations, and deliver personalized face-to-face assistance

Monitor and respond instantly to booking inquiries across all channels (Airbnb, Booking.com, direct leads) to maintain high response rates and maximize booking conversions during peak hours

Act as the primary operator for guest WhatsApp communications and internal management apps, delivering immediate support for guest inquiries, recommendations, and requests

Actively promote, arrange, and coordinate extra services including airport transfers, vehicle rentals, spa bookings, private chefs, tours, and dining reservations

Work closely with Housekeeping, Maintenance, and Security teams to ensure villas are pristine before arrival, maintenance issues are swiftly addressed, and overall quality standards are maintained

Prepare comprehensive daily reports and handovers regarding guest requests, special preferences, and upcoming arrivals for the night team

About you

Proven track record in Front Office, Guest Relations, or Villa Concierge roles in premium hospitality

Digital Proficiency: Hands-on experience with PMS platforms (e.g., Cloudbeds), OTA extranets (Booking.com, Airbnb), and professional communication apps (WhatsApp Business).

Communication: Exceptional written and spoken English with strong interpersonal skills for face-to-face guest interaction. Fluent Bahasa Indonesia is required.