Data Center Operator (Shifting - Cibitung)

PT. Metrodata Electronics, Tbk; Cibitung; On-site; IDR 1,339,200,000 - 2,008,800,000; Full time

Job summary

PT. Metrodata Electronics, Tbk, in Cibitung (Bekasi) seeks an infrastructure operations professional to monitor servers and applications, manage backups, and support users via a ticketing system. The role emphasizes on-site monitoring, routine reporting, and operating across data centre environments.

The successful candidate will work a rotating shift, use SolarWinds, WhatsUp Gold, Veritas NetBackup, and a range of admin tools to maintain service availability, performance, and reliability 24/7.

Qualifications

• Experience in infrastructure monitoring, system operations, service desk support, or a related IT operations role.
• Practical knowledge of server, application, network, backup, database, and data centre monitoring.
• Experience with tools such as SolarWinds, WhatsUp Gold, Veritas NetBackup, NetBackup OpsCenter Analytics, SecureCRT, vSphere Client, Excel, ADManager Plus, Exchange Admin Center, and Ivanti ServiceDesk.
• Working knowledge of Oracle, PostgreSQL, SQL Server, RMAN, Exchange, Active Directory, DHCP, F5, and Informatica environments.
• Strong troubleshooting, documentation, reporting, and ticket management skills.
• Ability to work a shifting schedule and respond to operational incidents and user requests in a timely manner.
• Clear communication skills and a structured, detail-oriented approach to monitoring and checklist-based operations.

Responsibilities

• Monitor servers and infrastructure using WhatsUp Gold and SolarWinds.
• Monitor F5 environments, Informatica ETL processes, web and mobile applications, and Exchange Server health.
• Monitor application core start and stop activities.
• Monitor and retry failed daily, weekly, and monthly backups using Veritas NetBackup and NetBackup OpsCenter Analytics.
• Perform data centre, test email, call centre IVR, server disk space, server performance, database, datastore, and RMAN backup checklists.
• Use SolarWinds, SecureCRT, Excel, vSphere Client, and related tools to complete monitoring and operational checks.
• Insert and remove monthly tapes using the SL150 StorageTek robot.
• Prepare daily datastore, backup, RMAN, server availability, and monthly server capacity reports.
• Manage domain accounts and email administration, including creating, disabling, enabling, and deleting accounts using ADManager Plus and Exchange Admin Center.
• Create email accounts and create, join, or remove mailing lists.
• Handle user support requests through Ivanti ServiceDesk, including domain, email, internet proxy, password reset, and mailing list requests.
• Register DHCP and maintain accurate operational records and reports.

Skills

Infrastructure monitoring

System operations

Service desk support

Ticket management

Tools

SolarWinds

WhatsUp Gold

Veritas NetBackup

NetBackup OpsCenter Analytics

SecureCRT

vSphere Client

Excel

ADManager Plus

Exchange Admin Center

Ivanti ServiceDesk

Oracle

PostgreSQL

SQL Server

RMAN

Exchange

Active Directory

DHCP

F5

Informatica

Job description

Join the infrastructure operations team in Cibitung, Bekasi, supporting the availability, performance, and reliability of servers, applications, backups, databases, and data centre environments. Working on a shifting schedule, you will monitor critical systems, maintain operational checklists, produce daily, weekly, and monthly reports, and provide timely support for user requests through the ticketing system.

Key responsibilities

Monitor servers and infrastructure using WhatsUp Gold and SolarWinds.

Monitor F5 environments, Informatica ETL processes, web and mobile applications, and Exchange Server health.

Monitor application core start and stop activities.

Monitor and retry failed daily, weekly, and monthly backups using Veritas NetBackup and NetBackup OpsCenter Analytics.

Perform data centre, test email, call centre IVR, server disk space, server performance, database, datastore, and RMAN backup checklists.

Use SolarWinds, SecureCRT, Excel, vSphere Client, and related tools to complete monitoring and operational checks.

Insert and remove monthly tapes using the SL150 StorageTek robot.

Prepare daily datastore, backup, RMAN, server availability, and monthly server capacity reports.

Manage domain accounts and email administration, including creating, disabling, enabling, and deleting accounts using ADManager Plus and Exchange Admin Center.

Create email accounts and create, join, or remove mailing lists.

Handle user support requests through Ivanti ServiceDesk, including domain, email, internet proxy, password reset, and mailing list requests.

Register DHCP and maintain accurate operational records and reports.

What we're looking for

Experience in infrastructure monitoring, system operations, service desk support, or a related IT operations role.

Practical knowledge of server, application, network, backup, database, and data centre monitoring.

Experience with tools such as SolarWinds, WhatsUp Gold, Veritas NetBackup, NetBackup OpsCenter Analytics, SecureCRT, vSphere Client, Excel, ADManager Plus, Exchange Admin Center, and Ivanti ServiceDesk.

Working knowledge of Oracle, PostgreSQL, SQL Server, RMAN, Exchange, Active Directory, DHCP, F5, and Informatica environments.

Strong troubleshooting, documentation, reporting, and ticket management skills.

Ability to work a shifting schedule and respond to operational incidents and user requests in a timely manner.

Clear communication skills and a structured, detail-oriented approach to monitoring and checklist-based operations.

PT. Metrodata Electronics, Tbk is one of the leading Information & Communications Technology (ICT) companies in Indonesia. Over the course of nearly five decades, the Company has been forging strategic alliances with world-class information & communications technology & digital companies across the globe. It continues to allocate its resources to discover, develop, & deliver new & boldly promising innovative businesses, to accelerate Indonesia’s digital transformation & usher in the fourth industrial revolution. The Company is the only national ICT company listed on the stock exchange, & it has received prestigious awards from numerous media outlets.