Data Center ICT Technician

CBRE; Danauindah; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

CBRE Information & Communications Technology Service Delivery Technician is seeking on-site ICT and engineering support within a Data Center environment. You will handle IT equipment installation, relocation, decommission requests, troubleshoot issues, escort third-party engineers, maintain documentation, and ensure a safe, compliant working environment.

Candidates should have 1–2 years of related experience in a technical discipline, be able to follow standard procedures, and work in shifting

Qualifications

• Apprenticeship or equivalent in a technical discipline with 1–2 years of job-related experience.
• Able to meet physical requirements.
• Ability to follow standard work routines and apply procedures.
• Good communication and basic math skills; proficient with MS Office.

Responsibilities

• Process IT equipment installation, relocation and decommission requests within required timeframes.
• Provide problem-solving support including server reboots and backups.
• Escort third-party engineers and ensure site compliance.
• Respond to break/fix tickets within agreed timeframes.
• Document on-site procedures and update them when processes change.
• Patch and de-patch IT equipment as required.
• Maintain a safe, professional on-site environment.

Skills

Technical training/apprenticeship

Communication skills

Microsoft Office

Organizational skills

Math basics

Shift work

Education

Technical apprenticeship

Job description

About The Role

As CBRE Information & Communications Technology Service Delivery Technician, you will provide on-site support for the ICT and Engineering services within the Data Center environment.

This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.

What You'll Do

• Receive, review, and complete IT equipment installation, relocation and decommission requests within timeframes and to industry standards.
• Provide problem-solving support. This includes server reboots, backups, visual inspections, etc.
• Escort third-party engineers and ensure their compliance with the site standards.
• Receive, respond, and assign break and fix tickets within the agreed timeframe or escape if they cannot be resolved.
• Ensure that on-site documentation including work-related standard operating procedures are created, reviewed & updated whenever there is an instruction or process change.
• Receive, assess, and complete patching and de-patching requests.
• Develop a good working relationship with all members of staff and client representatives.
• Provision and fault diagnosis and rectification of network channel connectivity, installation, relocation & decommissioning of IT equipment, and general engineering maintenance & housekeeping of the critical services.
• Ensure a safe and healthy working environment while maintaining a professional image.
• Use existing procedures to solve straightforward problems.
• Impact through clearly defined duties, and methods and tasks are described in detail.
• Deliver own output by following defined procedures / processes under close supervision and guidance.

What You'll Need

• Training in a Technical discipline having served an apprenticeship or equivalent with 1-2 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered.
• Must meet the physical requirements of this role.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.
• Willing to work on shifting arrangement