Data Center Field Ops Lead - GPU/HPC & Vendor Governance

Nava; Jakarta Pusat; On-site; IDR 420,000,000 - 620,000,000; Full time

Job summary

Nava is seeking an Infrastructure Operations Lead to oversee vendor governance and incident management for a high-density GPU data center footprint in Jakarta. You will be the on-site anchor, ensuring MSPs and co-location providers meet contracts and SLAs while coordinating with enterprise clients.

The role requires 5+ years in data center infra, strong crisis management skills, and the ability to translate complex failures into operational impact for executives.

Qualifications

• 5+ years in data center infrastructure operations with focus on vendor management
• Proven crisis management and incident recovery leadership
• Strong communication to bridge vendor teams, internal stakeholders and clients
• Experience auditing vendor RCAs and driving permanent corrective actions
• Solid understanding of high-density GPU/HPC hardware and data center facilities

Responsibilities

• Oversee vendor/service governance to enforce SLAs, repair and spare parts workflows
• Act as On-Site Incident Commander during outages and coordinate recovery
• Provide concise real-time updates to leadership and clients during outages
• Lead RCA investigations and audit vendor-supplied RCAs for systemic issues
• Serve as SME for escalations beyond standard vendor runbooks and maintain standards

Skills

Vendor management

SLA enforcement

Incident response

Stakeholder communication

RCA

Education

Bachelor’s degree in Computer Science or Engineering

Tools

RoCE

Infiniband

Job description

Nava is seeking an Infrastructure Operations Lead to oversee vendor governance and incident management for a high-density GPU data center footprint in Jakarta. You will be the on-site anchor, ensuring MSPs and co-location providers meet contracts and SLAs while coordinating with enterprise clients.

The role requires 5+ years in data center infra, strong crisis management skills, and the ability to translate complex failures into operational impact for executives.