Data Analyst

PT Suzuki Indomobil Motor; Jakarta Timur; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading automotive company in Jakarta is seeking a professional to manage customer satisfaction surveys and analyses. Candidates should have a Bachelor's or Master's degree in a relevant field and at least 2 years of experience in data analysis. Responsibilities include preparing surveys, ensuring customer satisfaction scores exceed targets, and executing improvement plans. Strong analytical skills and proficiency in Microsoft Office are essential for this role.

Qualifications

• Bachelor/Master's Degree in a relevant field with a minimum GPA of 3.00.
• Minimum of 2 years experience in data analysis and customer satisfaction.

Responsibilities

• Prepare a customer satisfaction survey with the appropriate method.
• Ensure the achievement of customer satisfaction scores above the targets set.
• Ensure the quality of internal surveys and conduct analysis.
• Execute and evaluate action plans and campaigns to increase customer satisfaction.

Skills

Microsoft Office

Planning and organizing skills

Customer service oriented

Work with cross-function team

Strong analytical and logical thinking

Good interpersonal & communication

Able to work as a team or independent

Education

Bachelor/Master's Degree in Statistics, Mathematics, Management, or IT

Job description

Responsibilities

Prepare a customer satisfaction survey with the appropriate method.

Ensure the achievement of customer satisfaction scores above the targets set.

Ensure the quality of internal surveys and conduct analysis.

Execute and evaluate action plans and campaigns to increase customer satisfaction.

Qualifications

• Bachelor/Master's Degree in Statistics, Mathematics, Management, or IT with a minimum GPA of 3.00 from a reputable university.
• Minimum of 2 years experience in data analysis and customer satisfaction or customer survey.

Skills

• Microsoft Office (minimal intermediate).
• Planning and organizing skills.
• Customer service oriented.
• Work with cross-function team.
• Strong analytical and logical thinking.
• Good interpersonal & communication.
• Able to work as a team or independent.