Customer Support Specialist

indrive; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

indrive is seeking a dedicated Customer Support Specialist to join our dynamic team in Jakarta. This role requires fluency in Indonesian and English to manage omni-channel customer interactions—calls, emails, and chats—and provide timely resolutions.

You will accurately maintain customer records in our CRM, handle returns, and uphold a professional, detail-oriented approach to high-volume inquiries, helping us consistently elevate the customer experience and voice of the brand.

Qualifications

• Fluent in Indonesian and English.
• Experience handling multi-channel customer inquiries.

Responsibilities

• Handle calls, emails, and chats to resolve inquiries.
• Process returns and ensure accurate CRM records.
• Maintain customer information with high accuracy and attention to detail.

Skills

Bilingual

Indonesian

English

Tools

CRM software

Job description

We are seeking a dedicated and bilingual Customer Support Specialist fluent in both Indonesian and English to join our dynamic team. In this role, you will manage omni-channel customer interactions including calls, emails, and chats to resolve inquiries, process returns, and accurately maintain customer records within our CRM system.

The ideal candidate possesses exceptional communication skills, a professional demeanor, and a sharp attention to detail when handling large volumes of information.

Join us to be the voice of our brand and help continuously elevate our customer experience!