Customer Support Engineer – Technology Company

People Search International; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology company is seeking a Customer Support Engineer in Jakarta Utara, Indonesia. This role involves providing first-line technical support, troubleshooting system issues, and maintaining high customer satisfaction. Candidates should have over 6 years of experience and strong technical knowledge in IT management tools and troubleshooting. Opportunities for skill growth in advanced technologies are available.

Benefits

Cutting-edge exposure to advanced technologies

Skill growth opportunities

Career development in an international setting

Qualifications

• Senior level with work experience of more than 6 years.
• Strong knowledge of server hardware, virtualization, and networking.
• Good understanding of security principles and compliance requirements.

Responsibilities

• Monitor system performance and provide first-level support for hardware, software, networks, and applications.
• Respond to service requests, diagnose issues, and escalate when necessary.
• Record and track incidents using the company’s ticketing system.

Skills

Technical support

Problem-solving

Effective communication

Server hardware knowledge

Troubleshooting skills

Education

Bachelor's/Master's in Computer Science, IT, or related field

Tools

IT management tools

Monitoring solutions

Job description

Customer Support Engineer – Technology Company

Customer Support Engineer – Technology Company

Overview

A technology company is seeking a Customer Support Engineer to provide first-line technical support, troubleshoot system issues, and ensure smooth service delivery. The role requires strong technical knowledge, problem-solving ability, and effective communication skills.

Key Responsibilities

• Monitor system performance and provide first-level support for hardware, software, networks, and applications.
• Respond to service requests, diagnose issues, and escalate when necessary.
• Maintain customer satisfaction through timely resolution and clear communication.
• Record and track incidents using the company’s ticketing system.
• Assist with user support, training, and documentation.
• Perform routine maintenance, updates, and support deployment of new systems.
• Follow security policies, implement safeguards, and support compliance standards.

Qualifications

• Bachelor’s/Master’s in Computer Science, IT, or related field.
• Senior level with work experience of more than 6 years
• Strong knowledge of server hardware, virtualization, storage, and networking.
• Skilled in troubleshooting, IT management tools, and monitoring solutions.
• Good understanding of security principles and compliance requirements.
• Strong communication and analytical skills.
• Proficiency in English is mandatory

Why Apply?

• Cutting-edge exposure – Work with advanced technologies, virtualization, and IT infrastructure.
• Skill growth – Gain hands-on experience in troubleshooting, system monitoring, and security compliance.
• Career development – Join an international technology company with opportunities to collaborate across teams and expand your technical expertise.

We are an equal opportunities employer and welcome applications from all qualified candidates.