Customer Support

PT. U & I Holidays; Denpasar Selatan; Sur place; IDR 66 960 000 - 100 440 000; Plein temps

Résumé du poste

PT. U & I Holidays mencari staf layanan pelanggan untuk menyambut tamu, menjaga hubungan baik, dan menanggapi keluhan secara efektif. Posisi ini menuntut kemampuan komunikasi, bahasa Inggris yang baik, dan kemampuan multitugas.

Anda akan bekerja dengan tim untuk memastikan program tamu berjalan lancar dan masukan tamu didokumentasikan dengan baik. Pengalaman di layanan pelanggan merupakan nilai tambah.

Qualifications

• Lulusan diploma SMA atau setara di bidang terkait.
• Menguasai bahasa Inggris secara lisan dan tulisan.

Responsabilités

• Sapa tamu dengan ramah dan minta masukan dari tamu.
• Mengingatkan program tamu yang sedang berlangsung.
• Bangun dan jaga hubungan baik dengan pelanggan.
• Monitoring dan penyelesaian masalah layanan.
• Merekam dan melacak interaksi pelanggan.
• Pastikan ada perubahan pada program tamu dan informasi ke Voucher Division.
• Cek transfer gratis dari hotel ke bandara.

Connaissances

English proficiency

Customer service experience

Communication skills

Problem solving

Multitasking

Teamwork

Formation

High school diploma

Description du poste

Give welcoming remarks to guests and ask for feedback

Remind guest program

Build and Maintain Good Relationships with Customers

Monitor and Resolve Service Issues

Record and Track Customer Interactions

Ensure that there are changes to the guest program and inform the Voucher Division

Check if there is a free transfer from the hotel to the airport

Manage Guest Feedback and Satisfaction Surveys

Coordinate with other divisions

Job Qualifications

High school diploma or equivalent in a related field

Proficient in english both verbal and written

Experience in customer service or a similar role

Strong communication skills, including active listening and clear articulation

Ability to solve problems, alleviate conflicts, and escal

Ability to multitask, manage time, and prioritize

Ability to work individually and as a team member

Strong interpersonal skills

Ability to stay calm when customers are stressed or upset

Familiarity with the company's products and services

A positive and professional work attitude

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Pernyataan mana di bawah ini yang paling mendeskripsikan hakmu bekerja di Indonesia?
• Berapa gaji bulanan yang kamu inginkan?
• How many years' experience do you have in a Customer Support Role?
• Kualifikasi mana yang kamu miliki?
• Bagaimana kamu menilai kemampuan bahasa Inggrismu?

U & I Holidays is a Destination Management Company for Indonesia.

Established in 2009, we yearn persistently to offer the best of the services in a coordinated way for our Travel Trade partners, so that they in turn drive their retail business by offering phenomenal experiences to the end users. Conceptualized by two budding entrepreneurs Shyam Upadhyay & Ashish Indulkar, we assure comprehensive ground handling solutions including viable logistics, prompt local assistance and meticulous resource management to outline a spectacular experience for the discerning traveller.

U & I Holidays is a Destination Management Company for Indonesia.

Established in 2009, we yearn persistently to offer the best of the services in a coordinated way for our Travel Trade partners, so that they in turn drive their retail business by offering phenomenal experiences to the end users. Conceptualized by two budding entrepreneurs Shyam Upadhyay & Ashish Indulkar, we assure comprehensive ground handling solutions including viable logistics, prompt local assistance and meticulous resource management to outline a spectacular experience for the discerning traveller.

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