Customer Service Staff (Maternity Leave)

Ultra Voucher; Jakarta Pusat; On-site; IDR 600,000,000 - 1,000,000,000; Full time

Job summary

MasterCard is seeking a commercially minded payments professional to join our Indonesia team as Director, Specialist Sales for Consumer & Digital Solutions. You will drive specialist solution sales across the payments portfolio, translating capabilities into business value for issuers and partners.

The role collaborates with Account Management, Business Development, and Product teams to deliver integrated value propositions, support go-to-market initiatives, and accelerate digital payment

Qualifications

• Bachelor's degree or equivalent professional experience.
• Experience in payments, financial services, consumer banking, or digital payments in Indonesia.
• Excellent verbal and written communication in Bahasa Indonesia and English.

Responsibilities

• Drive specialist solution sales across MasterCard's Consumer & Digital Payments portfolio, including credit, debit, prepaid, tokenization, authentication, and digital commerce solutions.
• Engage with financial institution clients to translate MasterCard capabilities into clear business value, tailored use cases, and measurable customer outcomes.

Education

Bachelor's degree or equivalent professional experience

Job description

Director, Specialist Sales - Consumer & Digital Solutions - Indonesia

Our Purpose MasterCard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary Director, Specialist Sales - Consumer & Digital Solutions - Indonesia MasterCard is seeking a commercially minded payments professional to join our Customer Solutions Centre team in Indonesia. This role supports the growth and go-to-market execution of MasterCard's Consumer & Digital Solutions business, helping issuers strengthen their card portfolios, enhance customer propositions and accelerate digital payment adoption. Working closely with Account Management, Business Development, Division and Regional Product teams, the successful candidate will provide specialist expertise across MasterCard's consumer and digital payments portfolio, including credit, debit, prepaid, tokenisation, authentication and digital commerce solutions. By translating MasterCard's capabilities into practical customer solutions and commercially relevant opportunities, the role contributes to portfolio growth, digital payment adoption and improved consumer payment experiences across the market.
Role - Drive specialist solution sales across MasterCard's Consumer & Digital Payments portfolio, including credit, debit, prepaid, tokenization, authentication, and digital commerce solutions. - Engage with financial institution clients to translate MasterCard capabilities into clear business value, tailored use cases, and measurable customer outcomes. - Develop and present integrated value propositions that combine card products and digital payment solutions to support issuer growth and customer acquisition strategies. - Support issuers in adopting and scaling digital payment capabilities such as tokenized payments, digital wallets, and X-Pay enablement. - Partner closely with Account Management and Business Development teams to support client engagements, proposals, RFPs, business reviews, and strategic opportunities. - Create and maintain high-quality sales enablement materials, including presentations, solution narratives, and market and competitive insights. - Collaborate with internal teams across Product, Marketing, Delivery, and Services to ensure solution readiness, successful launches, and smooth execution from pre-sales to implementation. - Monitor market dynamics, customer needs, and competitive activity to identify opportunities for innovation, product enhancement, and new business growth. - Maintain clear visibility of pipeline activity, key opportunities, dependencies, and risks to support effective prioritization and execution planning. End to end execution of domestic and affluent card benefits in country.
All About You - Bachelor's degree or equivalent professional experience. - Experience in payments, financial services, consumer banking, card product management, or digital payments in Indonesia, with strong exposure to consumer payment products including credit, debit, prepaid and instalment solutions. Shariah banking experience is highly preferred. - Deep understanding of the Indonesian payments ecosystem, including issuers, acquirers, schemes and fintechs, with the ability to identify market trends, competitive dynamics, and growth opportunities across cards, digital payments, wallets, alternative payment methods, and the e-commerce/ CNP landscape. - Experience in customer-facing commercial, business development, partnership, product, or solution sales roles, with a track record of contributing to business growth, strategic initiatives, and commercially relevant client outcomes. - Strong understanding of competitive dynamics across cards, wallets, and alternative payment methods, with the ability to translate product capabilities into compelling customer value propositions. - Demonstrated ability to build credibility with senior stakeholders and develop trusted relationships in a highly relationship-driven market. - Excellent stakeholder management, influencing, negotiation, and cross-functional collaboration skills. - Commercial acumen combined with the ability to analyse market trends, identify opportunities, and develop business cases. - Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment. - Strong presentation skills, including the ability to develop compelling PowerPoint presentations and executive-level narratives. - Excellent verbal and written communication skills in both Bahasa Indonesia and English.
Corporate Security Responsibility All activities involving access to MasterCard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, MasterCard is responsible for information security and must: + Abide by MasterCard's security policies and practices; + Ensure the confidentiality and integrity of the information being accessed; + Report any suspected information security violation or breach, and + Complete all periodic mandatory security trainings in accordance with MasterCard's guidelines.

About the Role: Grade Level (for internal use): 10 The Team: The Asia Pacific Customer Success Team operates as trusted advisors to upstream oil & gas customers across the region, leveraging S&P Global Energy's industry-leading solutions to drive measurable business outcomes. Our collaborative team values expertise, innovation, and a global mindset in delivering exceptional customer experiences that foster long-term partnerships. Responsibilities and Impact: + Drive strategic customer relationships across upstream oil & gas accounts, ensuring maximum adoption and retention of S&P Global Energy solutions + Lead comprehensive customer onboarding programs and deliver targeted training to optimize client workflows and accelerate time-to-value + Proactively monitor customer health metrics and satisfaction levels, identifying expansion opportunities that drive revenue growth and deepen partnerships + Serve as the primary customer advocate, coordinating cross-functional teams to resolve escalations and deliver seamless service experiences + Conduct regular business reviews and strategic on-site engagements to assess performance, gather insights, and recommend solutions that enhance operational outcomes + Leverage advanced analytics and emerging technologies to provide data-driven insights that improve customer experience and drive adoption of innovative energy solutions What We're Looking For: Basic Required Qualifications: + Extensive experience in upstream oil & gas industry with an operator, service company, or energy consulting firm + Fluency in English and Bahasa Indonesia with strong written and verbal communication skills for diverse stakeholder engagement + Proven track record in customer-facing roles with demonstrated expertise in relationship management, training delivery, and strategic account growth + Technical proficiency with data visualization platforms (such as Power BI, Tableau, or Qlik) and advanced Microsoft Office suite capabilities + Ability to travel within the Asia Pacific region to support customer engagements and business development activities. Additional Preferred Qualifications: + Experience with API integrations, cloud platforms (such as AWS, Azure, or Google Cloud), and data analytics technologies including machine learning applications + Familiarity with AI technologies and their practical applications in customer success, predictive analytics, or energy industry solutions + Proficiency with CRM platforms and customer success management tools for data-driven insights + Multilingual capabilities beyond English and Bahasa Indonesia, particularly other regional languages within the Asia Pacific market

About S&P Global Energy At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration. S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at .

What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and the shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to help us all evolve, together Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: + Health & Wellness: Health care coverage designed for the mind and body. + Flexible Downtime: Generous time off helps keep you energized for your time on. + Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. + Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. + Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. + Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Hiring and Opportunity at S&P Global:** At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal ( - Middle Professional Tier I (EEO Job Group)** Job ID: Posted On: Location: Jakarta Selatan, DKI Jakarta, Indonesia