Customer Success Manager Project Intern (Lark APAC) - 2026 Start (BS/MS)

ByteDance; Jakarta Selatan; On-site; Full time

Job description

Customer Success Manager Project Intern (Lark APAC) - 2026 Start (BS/MS)

Location:

Team: Global Operations

Employment Type: Intern

Job Code: A228749

Overview

Customer Success team is laser-focused on putting our customers at the heart of everything we do. We don’t just solve problems – we anticipate needs, offering tailored solutions that help our customers achieve their unique goals. Fueled by a deep understanding of their challenges and needs and powered by data, we’re here to ensure our clients thrive in every step of their journey. With empathy, expertise, and a commitment to going above and beyond, we’re dedicated to being true partners in our customers’ growth journey.

Responsibilities

• Collaborate with the team to develop high-quality documentation and training materials for onboarding new customers.
• Be the go-to person for answering basic customer questions and providing clear, helpful support.
• Lead standard training sessions for small and medium-sized enterprises, helping them maximize the value of our solutions.
• Manage batch operations for customers, ensuring a smooth and consistent experience.

Qualifications

• Currently pursuing an undergraduate or postgraduate degree, preferably with a focus on Business, Marketing, or a related field.
• Fluency in written and spoken English is needed to manage stakeholders in the APAC market.
• Strong communication and interpersonal skills, with the ability to clearly explain concepts and solutions.
• Proactive, resourceful, and able to manage multiple tasks in a fast-paced environment.
• Detail-oriented with excellent organizational skills to manage documentation and client interactions effectively.
• A team player with a customer-first mindset, eager to learn and contribute to customer success initiatives.