Data Center Customer Success Manager

Princeton Digital Group; Desa Ciranjeng; On-site; IDR 420,000,000 - 700,000,000; Full time

Job summary

Princeton Digital Group in Indonesia is seeking a self-driven Customer Success Manager to be the main point of contact between customers and internal stakeholders, ensuring needs are understood, issues followed through, and service expectations met.

The role requires 8+ years in customer success or related fields, strong English communication, and a proactive, process-driven approach to delivering excellent customer experience.

Qualifications

• Bachelor’s degree with at least 8 years of relevant experience in customer success, customer support, service delivery, project management, data centers, IT services, or systems integration environments.
• Strong written and spoken English communication skills.
• Attention to detail and strong administrative capabilities.
• Strong customer-facing skills with a genuine interest in driving customer satisfaction.
• Willingness and ability to respond to and support customers during off hours, if needed.

Responsibilities

• Support end-to-end customer management in Indonesia by partnering with customers to understand their needs and help them succeed.
• Advocate for customers when working with internal stakeholders and serve as a single point of contact for understanding customer needs.
• Identify value-added customer service opportunities and proactively follow through with the appropriate internal teams.
• Explain PDG’s setup, business processes, products, and services to customers so they understand our plans, offerings, and capabilities.
• Ensure high-quality service delivery and customer satisfaction through proactive service management.
• Manage customer requests, issues, and escalations, ensuring timely resolution and prompt communication.
• Handle complex customer complaints with ownership, professionalism, and clear follow-up.
• Work cross-functionally with internal teams to coordinate responses and deliver on customer expectations.
• Monitor and support the achievement of Customer Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Coordinate internal support and responses for customer-related audit requests.

Skills

Customer-facing skills

English communication

Education

Bachelor’s degree

Job description

Princeton Digital Group (PDG) is a leading developer and operator of AI and cloud hyperscale data centers in Asia. Headquartered in Singapore, PDG has a presence across high-growth markets in the region including Singapore, Japan, India, Indonesia, China, Korea and Malaysia.

Warburg Pincus, a leading global private equity firm with a successful history of creating world-class technology, media, and telecommunications (TMT) and real estate platforms; Ontario Teachers' Pension Plan (OTPP), Canada's largest single profession pension plan; Mubadala Investment Company, a sovereign investor that manages a diverse global portfolio for the Government of Abu Dhabi and Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets globally.

Why Join PDG?

• Impact at Scale: Be part of a company that’s enabling digital transformation of economies.
• Career Growth Without Borders: With operations across Asia Pacific and a fast-growing footprint, your next opportunity could be anywhere.
• Culture That Empowers: We foster a collaborative, inclusive environment where every voice is heard and every contribution matters.
• Commitment to Excellence: From governance to workplace safety, we hold ourselves to the highest standards because our people deserve nothing less.

PDG empowers individuals in every role to grow, lead, and leave a lasting impact.

Join us to build the digital future of Asia.

For more information, visit our website www.princetondg.com or follow us on LinkedIn.

We Are Looking For

A self-driven Customer Success Manager to support our growing business in Indonesia. This role will act as the main point of contact between customers and internal stakeholders, ensuring that customer needs are understood, issues are followed through, and service expectations are met. To be successful in this role, the individual must adopt a win-win mindset for both the customer and PDG, work collaboratively across teams, and consistently strive to deliver a strong customer experience.

Roles and Responsibilities

• Support end-to-end customer management in Indonesia by partnering with customers to understand their needs and help them succeed
• Advocate for customers when working with internal stakeholders and serve as a single point of contact for understanding customer needs
• Identify value-added customer service opportunities and proactively follow through with the appropriate internal teams
• Explain PDG’s setup, business processes, products, and services to customers so they understand our plans, offerings, and capabilities
• Ensure high-quality service delivery and customer satisfaction through proactive service management
• Manage customer requests, issues, and escalations, ensuring timely resolution and prompt communication
• Handle complex customer complaints with ownership, professionalism, and clear follow-up
• Work cross-functionally with internal teams to coordinate responses and deliver on customer expectations
• Monitor and support the achievement of Customer Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Coordinate internal support and responses for customer-related audit requests

Requirements:

• Bachelor’s degree with at least 8 years of relevant experience in customer success, customer support, service delivery, project management, data centers, IT services, or systems integration environments
• Strong written and spoken English communication skills
• Attention to detail and strong administrative capabilities
• Strong customer-facing skills with a genuine interest in driving customer satisfaction
• Willingness and ability to respond to and support customers during off hours, if needed
• Process-oriented, with the ability to multitask effectively in a fast-paced environment
• Ability to understand equipment specifications, contract terms and conditions, and statements of work