Customer Services

Ajaib; Jakarta Pusat; On-site; IDR 50,220,000 - 83,700,000; Part time

Job summary

Ajaib is seeking a Customer Services professional to join our Jakarta-based team. You will handle inquiries, troubleshoot issues, and guide users through our financial tech platform, delivering friendly and effective support to millennials.

You will work across phone, email, and live chat, maintain accurate records, and collaborate with internal teams to resolve complex problems. Prior experience in customer service and strong Bahasa Indonesia communication are preferred for this fast-paced role.

Qualifications

• Prior experience in customer service is preferred.
• Excellent written and verbal communication in Bahasa Indonesia.
• Problem-solving and multitasking abilities.
• Empathy and patience in handling inquiries.
• Ability to work in a fast-paced, dynamic environment.
• Knowledge of financial products is a plus.
• Willing to work on a contract basis (3 months).

Responsibilities

• Provide exceptional customer service by addressing customer inquiries and resolving issues through various channels, including phone, email, and live chat.
• Assist customers in navigating our platform, explaining product features, and troubleshooting technical difficulties.
• Handle customer complaints and ensure timely resolution.
• Work closely with internal teams to escape and resolve complex customer issues.
• Maintain accurate and detailed records of customer interactions and transactions.
• Identify opportunities to improve customer satisfaction and provide feedback to internal teams for process enhancements.

Skills

Customer service

Communication

Problem-solving

Empathy

Multitasking

Bahasa Indonesia

Fast-paced environment

Job description

As a Customer Services at Ajaib, you will play a crucial role in ensuring the highest level of customer satisfaction. You will be responsible for handling customer inquiries, resolving issues, and providing excellent service to our users. Join us in shaping the future of financial technology as we make stock trading accessible to millennials!

Life at Ajaib

At Ajaib, we call ourselves Magicians because making magic happen is our specialty! Ajaib is committed to creating an inclusive environment where all Magicians are valued for their contributions, opinions, and skills. Through our 3DNAs, we implement Everyone is an Owner to strengthen our core value in developing as a team, a Growth Mindset to never stop learning, and A Will to Win to have the courage to be excellent in everything we do!

Responsibilities

• Provide exceptional customer service by addressing customer inquiries and resolving issues through various channels, including phone, email, and live chat.
• Assist customers in navigating our platform, explaining product features, and troubleshooting technical difficulties.
• Handle customer complaints and ensure timely resolution.
• Work closely with internal teams to escape and resolve complex customer issues.
• Maintain accurate and detailed records of customer interactions and transactions.
• Identify opportunities to improve customer satisfaction and provide feedback to internal teams for process enhancements.

• Prior experience in customer service or similar role is preferred.
• Excellent written and verbal communication skills in Bahasa Indonesia.
• Problem-solving and multitasking abilities.
• Empathy and patience in handling customer inquiries and complaints.
• Ability to work in a fast-paced and dynamic environment.
• Knowledge of financial products and services is a plus.
• Willing to work contract-based (3 months)

Join us as we make magic happen to increase Indonesia’s financial inclusion!