Customer Service & Supply Chain Leader

Diageo plc; Jakarta Pusat; Hybrid; IDR 700,000,000 - 1,200,000,000; Full time

Benefits offered by this job

Rewards and Benefits package

Flexible working arrangements

Inclusive culture

Job summary

Diageo plc in Jakarta, Indonesia seeks a Senior Customer Service Head to lead the market's customer engagement, logistics, and service excellence. You will partner with the General Manager and executive teams to deliver top-line and cash improvements while building strong customer partnerships.

Ideal candidates bring 12+ years in end-to-end supply chain, deep analytics, and experience in a multinational FMCG.

Qualifications

• Experience leading large customer service or supply chain teams.
• Proven track record in FMCG/multinational environments.
• Strong collaboration with senior leaders and multiple functions.

Responsibilities

• Lead market customer service and logistics operations end-to-end.
• Drive OTIF/OSA metrics and joint business plans with customers.
• Champion IBP process and ensure alignment with strategy.
• Coach and develop in-market supply teams and sponsors.

Skills

Team Leadership

Analytical skills

Power BI

Digital dexterity

Stakeholder management

Customer engagement

Education

BSc in Industrial Engineering

Operations Research

Supply Chain

Data Science/Statistics/Applied Mathematics

Economics

MBA or MSc in Supply Chain Management

Tools

Power BI

IBP

Job description

Diageo plc in Jakarta, Indonesia seeks a Senior Customer Service Head to lead the market's customer engagement, logistics, and service excellence. You will partner with the General Manager and executive teams to deliver top-line and cash improvements while building strong customer partnerships.

Ideal candidates bring 12+ years in end-to-end supply chain, deep analytics, and experience in a multinational FMCG.