Customer Service Staff

Adapundi; Jakarta Pusat; On-site; IDR 13,392,000 - 20,088,000; Full time

Job summary

Adapundi in Jakarta Pusat is seeking a Customer Service representative to assist customers across multiple channels with questions and issues related to applications and transactions. You will create support tickets, monitor progress, verify data, and communicate transaction updates clearly while maintaining a calm and positive demeanor to resolve problems efficiently.

The role requires good listening skills, quick understanding, and the ability to summarize problems succinctly for internal

Qualifications

• Experience as Customer Service
• Clear Communication & Ability to use positive language
• Has precisely & quick understanding skills to summarize problem

Responsibilities

• Directly help to solve & assist customer for every incoming questions and problem regarding application problem, transaction problem (multiple channels)
• Handling for customer complaints and calming down customer emotion
• Create ticket for handling customer request & Follow up in case needed
• Informs customer transaction progress & details if needed after doing data verification.

Skills

Clear communication

Positive language

Problem summarization

Job description

1. Directly help to solve & assist customer for every incoming questions and problem regarding application problem, transaction problem (multiple channels)

2. Handling for customer complaints and calming down customer emotion

3. Create ticket for handling customer request & Follow up in case needed

4. Informs customer transaction progress & details if needed after doing data verification.

Job Requirement:

• 1. Experience as Customer Service
• 2. Clear Communication & Ability to use positive language
• 3. Has precisely & quick understanding skills to summarize problem