Customer Service & Operations Analyst

Perfetti Van Melle; Cibinong; On-site; IDR 70,000,000 - 130,000,000; Full time

Job summary

Perfetti Van Melle is seeking a Customer Service Analyst to support targeted customer service through accurate order processing, timely issue resolution, and ongoing process improvements. The role reports to the Customer Service Supervisor and is based in Cibinong, Bogor.

The successful candidate will coordinate with Sales, Logistics, Finance, and Planning to ensure smooth order fulfillment, maintain data integrity for SKUs and customers, and contribute to cost-to-serve initiatives.

Qualifications

• Bachelor’s degree in management, engineering or related field.
• At least 1 year of relevant experience.
• Strong analytical and communication skills.
• Experience with cross-functional teams and project exposure.

Responsibilities

• Process customer orders accurately and timely according to guidelines.
• Coordinate with Sales, Logistics, Finance, and Planning for order fulfillment and service matters.
• Support process improvements and cost-to-serve initiatives.
• Provide scheduled reports using SAP data extraction and Excel updates.
• Ensure compliance with processes including order validation, release timing, and SOP development.

Skills

Analytical skills

Communication skills

Problem-solving

Cross-functional collaboration

Project management understanding

Education

Bachelor’s degree in management or related field

Job description

Perfetti Van Melle is seeking a Customer Service Analyst to support targeted customer service through accurate order processing, timely issue resolution, and ongoing process improvements. The role reports to the Customer Service Supervisor and is based in Cibinong, Bogor.

The successful candidate will coordinate with Sales, Logistics, Finance, and Planning to ensure smooth order fulfillment, maintain data integrity for SKUs and customers, and contribute to cost-to-serve initiatives.