Customer Service Officer - Indonesia

Milkyway Intelligent Supply Chain Service Group; Tangerang; Sur place; IDR 66 960 000 - 100 440 000; Plein temps

Résumé du poste

Milkyway Intelligent Supply Chain Service Group seeks a skilled logistics professional to support Indonesia Local Sales and Operations. You will handle customer inquiries, booking coordination, MCP system entry, and preparation of export statements, ensuring timely and accurate follow-up from booking to delivery.

Candidates should have a bachelor’s degree in logistics or related field, at least 3 years in freight forwarding or logistics, strong English and Bahasa Indonesia communication, and

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, International Trade, English, or related field.
• Minimum 3 years of experience in freight forwarding, logistics, international trade, or customer service.
• Experience with ocean import/export operations, booking coordination and documentation.
• Ability to communicate effectively in English and Bahasa Indonesia (Mandarin a plus).
• Familiar with bookings, invoicing, MCP or similar freight-forwarding systems.
• Strong organizational, communication, and problem-solving skills.
• Experience with chemical/dangerous goods shipments is a plus.

Responsabilités

• Support Local Sales with customer enquiries, rate confirmation, shipment instructions, and timely booking, schedule, and exception updates.
• Submit bookings to carriers, co-loaders, and overseas agents; follow up booking confirmations, vessel schedules, and space release.
• Coordinate import and export shipment documentation, including shipping instructions, bill of lading drafts, arrival notices, release documentation, and related customer communications.
• Track shipments from origin through final delivery; proactively communicate shipment status, schedule changes, delays, and operational exceptions to customers and internal teams.
• Coordinate with truckers, warehouses, terminals, customs brokers, carriers, and overseas agents for cargo release, delivery arrangements, empty return, and operational follow-up.
• Enter job, booking, receivable, payable, and operational information into MCP accurately and on time.
• Export statements and reports from MCP; support charge checks, debit and credit note verification, and the maintenance of complete electronic business files.
• Maintain a professional, responsive customer-service standard while managing multiple shipments and daily priorities; perform other duties assigned by the supervisor.

Connaissances

Communication

Organization

Problem-solving

English

Bahasa Indonesia

Formation

Bachelor’s degree in Logistics, Supply Chain Management, International Trade, English, or related discipline

Outils

MCP system

Description du poste

About Milkyway

PT Milkyway International Supply Chain Services Indonesia is part of Milkyway Intelligent Supply Chain Service Group Co., Ltd., a Shanghai Stock Exchange-listed company (Stock Code: 603713) founded in 1998. Milkyway is a global chemical supply chain specialist, providing integrated solutions in international freight forwarding, chemical and dangerous goods logistics, ISO Tank, project logistics, contract logistics, warehousing, and chemical distribution.

Supported by a global network, digital capabilities, and high safety standards, the Group serves chemical and new energy supply chains with reliable and compliant logistics solutions. Our Indonesia team is being established to support local and international customers as part of the Group's continued global expansion.

Learn more: https://www.mwclg.com/global/

Position Summary

Support the Indonesia Local Sales and Operations teams with customer service, booking coordination, MCP system entry, and statement exports for import and export shipments. Ensure accurate and timely operational follow-up from booking through delivery.

Key Responsibilities

• Support Local Sales with customer enquiries, rate confirmation, shipment instructions, and timely booking, schedule, and exception updates.
• Submit bookings to carriers, co-loaders, and overseas agents; follow up booking confirmations, vessel schedules, and space release.
• Coordinate import and export shipment documentation, including shipping instructions, bill of lading drafts, arrival notices, release documentation, and related customer communications.
• Track shipments from origin through final delivery; proactively communicate shipment status, schedule changes, delays, and operational exceptions to customers and internal teams.
• Coordinate with truckers, warehouses, terminals, customs brokers, carriers, and overseas agents for cargo release, delivery arrangements, empty return, and operational follow-up.
• Enter job, booking, receivable, payable, and operational information into MCP accurately and on time.
• Export statements and reports from MCP; support charge checks, debit and credit note verification, and the maintenance of complete electronic business files.
• Maintain a professional, responsive customer-service standard while managing multiple shipments and daily priorities; perform other duties assigned by the supervisor.

Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, International Trade, English, or another related discipline.
• Minimum 3 years of experience in freight forwarding, logistics, international trade, or customer service; Indonesia import and export operations experience is preferred.
• Working knowledgeof ocean import and export operations, including booking coordination, shipping documentation, shipment tracking, cargo release, and delivery follow-up.
• Able to communicate effectively in English and Bahasa Indonesia for daily work; Mandarin is an advantage.
• Familiar with booking, customer service, statement reconciliation, and accounts receivable/payable follow-up; MCP or similar freight-forwarding system experience is preferred.
• Strong organization, communication, and problem-solving skills, with close attention to detail and the ability to manage daily operational priorities.
• Experience with chemical, dangerous goods, or ISO Tank shipments is an advantage.