Customer Service Executive - Tagalog Speaker

IGT Solutions; Daerah Istimewa Yogyakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A customer service company in Indonesia seeks a customer service representative fluent in Tagalog. Responsibilities include handling booking enquiries, exceeding customer expectations, and maintaining customer satisfaction. The ideal candidate has strong multi-tasking skills and previous experience in a contact center. This role requires working 24-hour rotational shifts.

Qualifications

• 6+ months of Customer Service/Airline experience in a contact center is an advantage.

Responsibilities

• Handle pre-online and post-online booking enquiries.
• Exceed customers' expectations in service and information.
• Work in a team to achieve KPI elements and SLA.
• Maintain a positive and professional attitude toward customers.
• Resolve customer complaints via various channels.
• Keep records of customer interactions and transactions.
• Provide feedback on the customer service process.

Skills

Fluent in Tagalog

Excellent multi-tasking skills

Customer-oriented attitude

Ability to work 24 hour rotational shift

Adaptable to changing priorities

Empathy, integrity, sincerity

Job description

Job Description

• Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation
• To exceed customers' expectations in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating with customers through various channels and acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary and providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Required Skills/Abilities

• Must be fluent in Tagalog
• Excellent multi-tasking skills
• Have a customer-oriented attitude
• Able to work 24 hour rotational shift and on weekends.
• Adaptable to changing priorities and able to handle situations with empathy, integrity and sincerity
• Minimum 6 months of Customer Service/Airline experience in contact center will be an advantage