Customer Service Executive

PT Kerry Ingredients Indonesia; Cikarang; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

PT Kerry Ingredients Indonesia is seeking a driven Customer Service Executive to manage the end-to-end Order-to-Invoice process and uphold OTIF performance. You will collaborate with Sales, Warehouse, Transport and Export teams to ensure accurate orders and timely deliveries.

The role requires a Bachelor's degree and 2–3 years in customer service with export/import experience; proficiency in MS Office and SAP is highly desirable.

Qualifications

• Minimum Bachelor's degree in Business or a related field.
• Minimum 2–3 years in customer service, with at least 3 years in export/import.
• Experience in manufacturing is a plus.
• Proficiency in MS Office (Outlook, Excel, Word).
• Experience with SAP is highly desirable.
• Excellent communication and presentation skills; professional representation of the company.
• Strong organizational and time management skills.
• Team player with proactive, customer-centric approach.
• Ability to work independently and handle multiple tasks.

Responsibilities

• Serve as the primary point of contact for assigned accounts and build strong relationships.
• Partner with Sales, Warehouse and Transport to develop account plans and drive customer success.
• Manage customer inquiries and complaints with timely resolution and corrective action.
• Process customer purchase orders and create accurate sales orders in the system.
• Coordinate with Warehouse and Transport to ensure efficient delivery scheduling.
• Coordinate export orders with overseas customers and other teams to determine MAD and arrange deliveries.
• Monitor billing invoices and support debit/credit memos.
• Collaborate with Supply Planners and MCO to ensure supply plans for each order line.
• Work with QA on customer complaints related to product quality.

Skills

Communication skills

Organizational skills

Customer-centric

MS Office proficiency

SAP experience

Excellent communication

Time management

Team player

Independent work

Education

Bachelor's degree in Business or related field

Tools

SAP

Job description

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

We are seeking a highly motivated Customer Service Executive to join our team and play a key role in ensuring customer satisfaction and order fulfillment. You will be responsible for managing the entire Order-to-Invoice process, collaborating with various teams to deliver exceptional customer service and maintain On-Time In-Full (OTIF) performance.

Contract role

Work Location Cikarang

Reporting to Customer Service Manager

Key responsibilities

• Serve as the primary point of contact for assigned accounts, building strong relationships and understanding their needs.
• Partner with Sales and other departments to develop strategic account plans and drive customer success.
• Effectively manage customer inquiries and complaints, ensuring timely resolution and corrective action.

Order Management

• Process customer purchase orders and create accurate sales orders within the system.
• Collaborate with Warehouse and Transport Planning teams to ensure efficient delivery scheduling.
• Manage export orders, coordinating with overseas customers, Supply Planning, and Export/Import teams to determine Material Availability Dates (MAD) and arrange deliveries.
• Ensure adherence to all procedures and documentation requirements for export orders.
• Monitor billing invoices and collaborate with the Customer Service Administrator for any necessary debit or credit memos.

Supply Engagement

• Work closely with Supply Planners and the Material Call Off (MCO) team to address order-related issues and guarantee supply plans for each order line.
• Collaborate with the Quality Assurance team on customer complaints related to product quality.
• Perform additional duties as assigned.

Qualifications and skills

• Minimum Bachelor's degree in Business or a related field.
• Minimum 2-3 years of experience in customer service, with at least 3 years in an export/import role.
• Experience working in a manufacturing environment is a plus.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
• Experience with SAP is highly desirable.
• Excellent communication and presentation skills, with the ability to represent the company professionally and positively.
• Strong organizational and time management skills.
• Team player with a proactive and customer-centric approach.
• Ability to work independently and handle multiple tasks accurately and efficiently.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Kerry is a world leader in taste and nutrition systems serving the food and beverage industry, and a leading supplier of added value brands and customer branded foods to the Irish and UK markets. We have annualised sales in excess of €5 billion and employ over 23,000 people globally. Founded in 1972 in Listowel, Co. Kerry, the Group has grown organically and through a series of strategic acquisitions and has succeeded in achieving sustained profitability.

We supply over 15,000 food, food ingredients and flavour products to customers in more than 140 countries worldwide. We have established manufacturing facilities in 24 different countries and international sales offices in 20 other countries across the globe.

Kerry has been present in the Asia-Pacific region since 1997 and has grown its business to become a brand of choice for our regional and local customers. From our Regional Headquarters and Global Technology Innovation Centre based in Singapore, Kerry employs nearly 3500 talented people at manufacturing sites and sales offices in 16 countries across the region.

Kerry prides itself on continuous innovation, technological creativity and business excellence in every area of the business, striving to enhance leadership positions in our consumer foods business and across global food and ingredients markets.

We are looking for people with ambition, vision and a commitment to excellence in a dynamic business environment to achieve and sustain this growth on a long-term basis. In return we offer stimulating and rewarding careers from employee to management to leadership levels in a global food organisation.

Being a truly global company, our employees in Asia-Pacific have opportunities to develop their careers in a global environment, with training, career development and international opportunities across the Kerry world.

Kerry is a world leader in taste and nutrition systems serving the food and beverage industry, and a leading supplier of added value brands and customer branded foods to the Irish and UK markets. We have annualised sales in excess of €5 billion and employ over 23,000 people globally. Founded in 1972 in Listowel, Co. Kerry, the Group has grown organically and through a series of strategic acquisitions and has succeeded in achieving sustained profitability.

We supply over 15,000 food, food ingredients and flavour products to customers in more than 140 countries worldwide. We have established manufacturing facilities in 24 different countries and international sales offices in 20 other countries across the globe.

Kerry has been present in the Asia-Pacific region since 1997 and has grown its business to become a brand of choice for our regional and local customers. From our Regional Headquarters and Global Technology Innovation Centre based in Singapore, Kerry employs nearly 3500 talented people at manufacturing sites and sales offices in 16 countries across the region.

Kerry prides itself on continuous innovation, technological creativity and business excellence in every area of the business, striving to enhance leadership positions in our consumer foods business and across global food and ingredients markets.

We are looking for people with ambition, vision and a commitment to excellence in a dynamic business environment to achieve and sustain this growth on a long-term basis. In return we offer stimulating and rewarding careers from employee to management to leadership levels in a global food organisation.

Being a truly global company, our employees in Asia-Pacific have opportunities to develop their careers in a global environment, with training, career development and international opportunities across the Kerry world.

Kerry is a world leader in taste and nutrition systems serving the food and beverage industry, and a leading supplier of added value brands and customer branded foods to the Irish and UK markets. We have annualised sales in excess of €5 billion and employ over 23,000 people globally. Founded in 1972 in Listowel, Co. Kerry, the Group has grown organically and through a series of strategic acquisitions and has succeeded in achieving sustained profitability.

We supply over 15,000 food, food ingredients and flavour products to customers in more than 140 countries worldwide. We have established manufacturing facilities in 24 different customers and international sales offices in 20 other countries across the globe.

Kerry has been present in the Asia-Pacific region since 1997 and has grown its business to become a brand of choice for our regional and local customers. From our Regional Headquarters and Global Technology Innovation Centre based in Singapore, Kerry employs nearly 3500 talented people at manufacturing sites and sales offices in 16 countries across the region.

Kerry prides itself on continuous innovation, technological creativity and business excellence in every area of the business, striving to enhance leadership positions in our consumer foods business and across global food and ingredients markets.

We are looking for people with ambition, vision and a commitment to excellence in a dynamic business environment to achieve and sustain this growth on a long-term basis. In return we offer stimulating and rewarding careers from employee to management to leadership levels in a global food organisation.

Being a truly global company, our employees in Asia-Pacific have opportunities to develop their careers in a global environment, with training, career development and international opportunities across the Kerry world.