Customer Service English (Night Shift)

Rouxel TP; Indonesia; On-site; IDR 55,800,000 - 78,120,000; Full time

Benefits offered by this job

Salary above UMR

Incentives

Shift allowance

Overtime pay

BPJS Health

BPJS Employment

Career development

Training program

Global exposure

Job summary

Rouxel TP in Indonesia seeks energetic customer service professionals to support global logistics operations. You will handle inquiries, track shipments, and resolve issues with accuracy and courtesy. Fresh graduates are welcomed, with on-site work at TPID Yogyakarta and rotating shifts.

Applicants must have a Diploma or Bachelor’s degree, strong English (C1/C2), and excellent attention to detail. The role offers onboarding, training, and opportunities to advance within a growing international

Qualifications

• English proficiency at C1/C2 (reading, writing, listening, speaking) and professional communication in English.
• Diploma or Bachelor's degree required; fresh graduates welcome to apply.
• Strong attention to detail with analytical and problem-solving abilities.
• Willing to work onsite in TPID Yogyakarta and adapt to rotating shifts.

Responsibilities

• Handle customer inquiries via Phone/Voice.
• Assist with shipment tracking, delivery updates, delays, and logistics concerns.
• Investigate cases using internal systems and determine solutions per procedures.
• Process shipping claims, re-delivery requests, and post-delivery support.
• Maintain accurate records of customer interactions and update case data.
• Deliver professional, courteous, solution-oriented customer service.
• Escalate unresolved cases to relevant teams when needed.
• Meet quality, productivity, and service targets.
• Participate in training, team briefings, coaching, and improvement activities.

Skills

English proficiency (C1/C2)

Typing speed (50 WPM)

Attention to detail

Communication skills

Problem solving

Adaptability

Education

Diploma (D3) or Bachelor's (S1)

Job description

Your responsibilities include:

• Handle customer inquiries through Phone/Voice.
• Assist customers with shipment tracking, delivery updates, delays, lost or damaged packages, and other logistics-related concerns.
• Investigate customer cases using internal systems and determine appropriate solutions according to company procedures.
• Process shipping claims, re-delivery requests, and other post-delivery support.
• Maintain accurate records of every customer interaction and update case information in the internal system.
• Deliver professional, courteous, and solution-oriented customer service.
• Escalate complex or unresolved cases to the relevant internal teams when necessary.
• Achieve established quality, productivity, and service performance targets.
• Participate in training sessions, team briefings, coaching, and quality improvement activities.

Requirements

• Diploma (D3) or Bachelor's Degree (S1) in any discipline.
• Fresh graduates are encouraged to apply.
• Previous experience in Customer Service, BPO, Logistics, E-commerce, or similar industries is an advantage but not mandatory.
• English proficiency at C1/C2 (reading, writing, listening, and speaking). Language skills will be evaluated during the recruitment process.
• Confident communicating professionally in English.
• Strong attention to detail with analytical and problem-solving abilities.
• Comfortable working in a dynamic, fast-paced environment.
• Minimum typing speed of 50 WPM.
• Able to work under pressure and adapt to rotational shift schedules.
• Willing to work onsite (WFO) at TPID Yogyakarta.
• Open to relocating if currently residing outside Yogyakarta.
• Available to work rotating shifts, weekends, and public holidays as required.
• Able to join by IMMEDIATELY.

Benefits

• Competitive basic salary above Yogyakarta UMR.
• Monthly performance incentives and project allowance.
• Shift allowance based on assigned working schedule.
• Overtime compensation (where applicable).
• Additional pay for working on public holidays.
• BPJS Kesehatan and BPJS Ketenagakerjaan.
• Clear internal career development opportunities.
• Comprehensive onboarding, training, and continuous learning programs.
• Opportunity to support an international logistics project and gain global customer service experience.

Why Join Our Team

• Develop your career in an international customer service environment.
• Gain hands-on experience supporting global logistics operations.
• Receive structured training and ongoing support from experienced professionals.
• Build valuable English communication and customer service skills while working with a collaborative team.
• A great career opportunity for fresh graduates and professionals looking to grow in the BPO and customer service industry.