Customer Service (Eng Bahasa) Johor

Agensi Pekerjaan JobScoper Sdn. Bhd.; Nusa Jaya; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading recruitment agency in Indonesia seeks a Customer Service Representative to handle inquiries via calls, live chats, and emails. The successful candidate will ensure customer satisfaction and work to achieve team goals. Applicants should have completed SPM or equivalent and be proficient in English and Bahasa Malaysia. This role comes with various benefits including allowances, training, and shuttle bus service.

Benefits

Allowance Provided

Training Provided

EPF & SOCSO

Provided shuttle bus

Annual leave and Sick Leave

Responsibilities

• Handle calls, live chats & emails on inquiries, feedback & complaints.
• Provide accurate info and ensure customer satisfaction.
• Work with team to achieve KPIs & SLAs.
• Keep proper records & escalate complex issues when needed.

Skills

Proficient in English

Proficient in Bahasa Malaysia

Good communication skills

Good listening skills

Problem-solving skills

Strong computer literacy

Education

Completed SPM or equivalent

Job description

Responsibilities

• Handle calls, live chats & emails on inquiries, feedback & complaints.


• Provide accurate info and ensure customer satisfaction.


• Work with team to achieve KPIs & SLAs.


• Keep proper records & escalate complex issues when needed.

Qualifications

• Completed SPM or equivalent.


• Proficient in English and Bahasa Malaysia (spoken and written).


• Good communication, listening, and problem-solving skills.


• Strong computer literacy and ability to work with multiple systems.


• Willing to work on shift rotations / weekends / public holidays (if applicable).


• Fresh graduates are encouraged to apply.

Benefits

• Allowance Provided


• Training Provided


• EPF & SOCSO


• Provided shuttle bus


• Annual leave and Sick Leave