Customer Service, e-Commerce

PT Luxasia Indonesia; Kebayoran Baru; On-site; IDR 50,220,000 - 83,700,000; Full time

Job summary

Luxasia Group is the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-Commerce in Asia Pacific. Since 1986, we have endeavoured to make a difference to Asia Pacific consumers by bringing the finest beauty brands from all over the world - across niche, prestige, and masstige categories.

We are a winning TEAM of diverse individuals whose commitment, grit, and shared core values drive everything we do.

Qualifications

• Required Skill(s): Customer Service, Customer Relation, and Good communication skill

Responsibilities

• Provide professional customer service support.
• Answer customer chats on multiple marketplaces and website (Tokopedia, Shopee, and Lazada).
• Works on the weekend and helps on mega campaigns (i.e., 9.9, 10.10, etc.).
• Communicate and coordinate with the team as necessary.
• Maintain a positive and professional attitude toward customers at all times.

Skills

Customer Service

Customer Relation

Good communication

Job description

LUXASIA Group is the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-commerce in Asia Pacific. Since 1986, we have endeavoured to make a difference to Asia Pacific consumers by bringing them the finest beauty brands from all over the world - across niche, prestige, and masstige categories. Some of our most trusted names include La Prairie, Bvlgari, Guerlain, Prada and Hermes. In addition, we have successful joint ventures with the likes of LVMH Group, PUIG, Yves Rocher, and Elizabeth Arden. We are a winning TEAM of diverse individuals whose commitment, grit, and shared core values drive everything we do. There are plenty of opportunities for growth and development across the countries we currently operate in (and plan to expand into).

Make a difference with us today!

Responsibilities

• Provide professional customer service support.
• Answer customer chats on multiple marketplaces and website (Tokopedia, Shopee, and Lazada).
• Works on the weekend and helps on mega campaigns (i.e., 9.9, 10.10, etc.).
• Communicate and coordinate with the team as necessary.
• Maintain a positive and professional attitude toward customers at all times.

Requirements

• Required Skill(s): Customer Service, Customer Relation, and Good communication skill
• Has experience in working with customer support and is customer-oriented.
• Has a solid knowledge of the beauty industry is a plus
• Has experience in working in e-commerce or has a personal store in e-commerce is a plus

Luxasia Group is the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-Commerce in Asia Pacific. Since 1986, we have strived to make a difference to Asia Pacific consumers by bringing them the finest beauty brands from all over the world - across niche, prestige, and masstige categories. We are a winning TEAM of diverse individuals whose commitment, grit, and shared core values drive everything we do. With 12 offices in Asia and growing, Luxasia Group has more than 2,100 full-time employees regionally and manages an impressive portfolio of more than 150 brands.There are plenty of opportunities for growth and development across the countries we currently operate in (and plan to expand into). Make a difference with us today.

Luxasia Group is the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-Commerce in Asia Pacific. Since 1986, we have strived to make a difference to Asia Pacific consumers by bringing them the finest beauty brands from all over the world - across niche, prestige, and masstige categories. We are a winning TEAM of diverse individuals whose commitment, grit, and shared core values drive everything we do. With 12 offices in Asia and growing, Luxasia Group has more than 2,100 full-time employees regionally and manages an impressive portfolio of more than 150 brands.There are plenty of opportunities for growth and development across the countries we currently operate in (and plan to expand into). Make a difference with us today.