Customer Service, e-Commerce

Luxasia Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 66,960,000 - 89,280,000; Full time

Job summary

Luxasia Group in Jakarta is seeking a customer service professional to provide support across various marketplaces like Tokopedia, Shopee, and Lazada. The ideal candidate should have experience in customer support, with an emphasis on a positive customer experience.

Responsibilities include answering customer queries, working on weekends for major campaigns, and maintaining professional communication with the team. Knowledge of the beauty industry is a plus, and experience in e-commerce is advantageous.

Qualifications

• Experience in customer support is required and preference for customer-oriented candidates.
• Knowledge of the beauty industry is a plus.
• Experience in e-commerce or having a personal store in e-commerce is advantageous.

Responsibilities

• Provide professional customer service support.
• Answer customer chats on multiple marketplaces and website.
• Work on weekends and assist in mega campaigns.
• Communicate and coordinate with the team as necessary.
• Maintain a positive attitude towards customers.

Skills

Customer Service

Customer Relation

Good communication skill

Job description

LUXASIA Group is the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-commerce in Asia Pacific. Since 1986, we have endeavoured to make a difference to Asia Pacific consumers by bringing them the finest beauty brands from all over the world - across niche, prestige, and masstige categories. Some of our most trusted names include La Prairie, Bvlgari, Guerlain, Prada and Hermes. In addition, we have successful joint ventures with the likes of LVMH Group, PUIG, Yves Rocher, and Elizabeth Arden. We are a winning TEAM of diverse individuals whose commitment, grit, and shared core values drive everything we do. There are plenty of opportunities for growth and development across the countries we currently operate in (and plan to expand into).

Responsibilities

• Provide professional customer service support.
• Answer customer chats on multiple marketplaces and website (Tokopedia, Shopee, and Lazada).
• Works on the weekend and helps on mega campaigns (i.e., 9.9, 10.10, etc.).
• Communicate and coordinate with the team as necessary.
• Maintain a positive and professional attitude toward customers at all times.

Requirements

• Required Skill(s): Customer Service, Customer Relation, and Good communication skill
• Has experience in working with customer support and is customer-oriented.
• Has a solid knowledge of the beauty industry is a plus
• Has experience in working in e-commerce or has a personal store in e-commerce is a plus