Customer Quality Engineer — Global Impact & Improvements

SCHOTT AG; Bekasi; On-site; IDR 200,880,000 - 312,480,000; Full time

Benefits offered by this job

Free Parking

Further training and education

International assignments

Situational learning

Job summary

SCHOTT AG's SCHOTT Electronic Packaging in Bekasi, Indonesia, seeks a Customer Quality Manager to align customer requirements with internal quality, qualification, and engineering changes. You will coordinate deliverables, document actions, and drive 8D-style investigations to root causes.

You'll support PPAP/APQP and quality tools, monitor scorecards and KPIs, and lead cross-functional teams through new product introductions and process changes to ensure quality release.

Qualifications

• Bachelor’s degree in a relevant engineering field.
• 2–5 years of experience in customer quality, account support, or related areas.
• Knowledge of APQP, PPAP, FMEA, SPC, MSA and IATF 16949 preferred.

Responsibilities

• Act as primary coordination point between customers and internal functions for quality, product qualification and engineering changes.
• Coordinate audits, questionnaires, scorecards, technical requests and quality performance reviews.
• Lead customer complaint investigations using structured problem-solving (8D) and root cause analysis.
• Support containment, corrective and preventive actions and verify effectiveness.
• Collaborate with cross-functional teams to ensure timely implementation of new products and changes.

Skills

Quality coordination

Problem solving

Cross-functional

Education

Bachelor’s degree in Materials, Chemical, Mechanical, Manufacturing Engineering

Tools

APQP

PPAP

FMEA

SPC

MSA

IATF 16949

Minitab

SEM/EDX

Job description

SCHOTT AG's SCHOTT Electronic Packaging in Bekasi, Indonesia, seeks a Customer Quality Manager to align customer requirements with internal quality, qualification, and engineering changes. You will coordinate deliverables, document actions, and drive 8D-style investigations to root causes.

You'll support PPAP/APQP and quality tools, monitor scorecards and KPIs, and lead cross-functional teams through new product introductions and process changes to ensure quality release.