Customer-Facing Enterprise AI Deployment Engineer

PT Sea Group; Indonesia; On-site; IDR 400,000,000 - 800,000,000; Full time

Job summary

PT Sea Group seeks a Forward Deployed Engineer to work directly with customer engineers, turning SeaCloud capabilities into production AI workloads. You will integrate services, troubleshoot blockers, and help customers operate successfully after launch, including onboarding, validation, and deployment across Kubernetes and GPU environments.

You will collaborate with customers and internal teams to resolve challenges, apply least-privilege security, and craft reusable scripts and guides.

Qualifications

• 3+ years of hands-on experience in cloud engineering, platform engineering, DevOps, SRE, MLOps, or related customer engineering roles.
• Proven ability to troubleshoot Linux, containers, Kubernetes, GPU runtimes, networking, and storage.
• Strong scripting skills in Python and Bash; comfortable using APIs and Git.

Responsibilities

• Work directly with customer engineers to translate goals into measurable success criteria and actionable steps.
• Onboard and integrate AI workloads into customer environments, validating IAM, data sources, and workflows.
• Troubleshoot failures across APIs, Linux, containers, Kubernetes, GPU runtimes, networking, and storage.
• Create reusable deployment templates, scripts, and customer-facing documentation.
• Travel to customer sites as engagements require.

Skills

Customer communication

Travel willingness

Python scripting

Bash scripting

Linux troubleshooting

TCP/IP/DNS/HTTP

Git usage

English communication

Linux/Kubernetes basics

Tools

Docker

Kubernetes

vLLM

SGLang

Job description

PT Sea Group seeks a Forward Deployed Engineer to work directly with customer engineers, turning SeaCloud capabilities into production AI workloads. You will integrate services, troubleshoot blockers, and help customers operate successfully after launch, including onboarding, validation, and deployment across Kubernetes and GPU environments.

You will collaborate with customers and internal teams to resolve challenges, apply least-privilege security, and craft reusable scripts and guides.