Customer Experience Project Management Intern

Panin Dai-ichi Life; Jakarta Pusat; On-site; IDR 27,900,000 - 50,220,000; Full time

Job summary

Panin Dai-ichi Life in Jakarta, Indonesia, is seeking a Customer Experience Project Management Intern to support planning, execution, and monitoring of CX projects within Marketing & Corporate Communication. You will maintain timelines, action trackers, and progress reports while coordinating meetings and taking minutes.

The role offers exposure to governance, stakeholder management, and data-driven reporting to help improve customer experiences.

Responsibilities

• Coordinate CX project coordination, tracking timelines and progress.
• Prepare meeting agendas, document key discussions, and produce minutes (MoM).
• Track action items and ensure follow-up actions are completed.
• Prepare project status updates, dashboards, and materials for management review.
• Support identification of opportunities to improve CX processes and program implementation.

Job description

Job Title : Customer Experience Project Management Intern :

Department : Marketing & Corporate Communication

Brief Job Description :

Project Coordination & Monitoring

Support the planning, execution, and monitoring of Customer Experience (CX) projects and initiatives. Maintain project timelines, action trackers, and progress reports. Monitor project milestones and proactively follow up with stakeholders to ensure timely completion of deliverables. Identify potential delays, risks, or bottlenecks and escal...

Meeting & Governance Support

Coordinate project meetings, workshops, and stakeholder discussions. Prepare meeting agendas, document key discussions, and produce clear meeting minutes (MoM). Track action items and ensure agreed follow-up actions are completed.

Stakeholder Management

Work closely with internal stakeholders across multiple departments. Support communication and coordination among project teams to ensure alignment and progress. Maintain organized project documentation and records.

Reporting & Analytics

Prepare project status updates, dashboards, and presentation materials. Assist in compiling project performance data and progress reports for management review. Support simple data analysis and reporting related to customer experience initiatives.

Continuous Improvement

Support Assist in identifying opportunities to improve project execution and customer experience processes. * Support the implementation of new customer experience programs and initiatives.