Customer Engagement Specialist - Hybrid, Upsell & Growth

Pt Propan Raya Industrial Coating Chemicals (Hcbp ); Palembang; Hybrid; IDR 89,280,000 - 133,920,000; Full time

Benefits offered by this job

Hybrid work model

Health and life insurance

Commission and bonus opportunities

Training programs

Dynamic team in Palembang

Job summary

Pt Propan Raya Industrial Coating Chemicals (Hcbp ) is seeking a vibrant Customer Engagement Specialist to join our Palembang team. The role centers on proactive customer interaction, relationship building, and ensuring ongoing satisfaction and loyalty.

You will manage communications, address concerns, and identify opportunities to enhance the customer experience with our services, contributing to retention and growth in South Sumatra.

Qualifications

• Previous experience in customer engagement, sales, or customer service.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to understand and convey product/service information clearly.
• Proficiency in CRM systems and customer engagement tools.
• A positive attitude and a passion for customer satisfaction.

Responsibilities

• Engage with customers through various channels to build strong relationships.
• Respond to customer inquiries and resolve issues in a timely and effective manner.
• Gather customer feedback and insights to improve service delivery.
• Identify opportunities for upselling or cross-selling relevant products or services.
• Assist in developing and implementing customer engagement strategies.

Skills

Customer engagement

Communication

Negotiation

Interpersonal skills

CRM systems

Tools

CRM software

Job description

Pt Propan Raya Industrial Coating Chemicals (Hcbp ) is seeking a vibrant Customer Engagement Specialist to join our Palembang team. The role centers on proactive customer interaction, relationship building, and ensuring ongoing satisfaction and loyalty.

You will manage communications, address concerns, and identify opportunities to enhance the customer experience with our services, contributing to retention and growth in South Sumatra.