Customer Delivery Manager, Indonesia

Digital Edge; Indonesia; Remote; IDR 600,000,000 - 1,000,000,000; Full time

Job summary

Digital Edge is seeking a Customer Delivery Manager to lead end-to-end delivery for hyperscale customers, coordinating across construction, design and operations from contract signing to Ready for Service.

This role is on-site and project-specific, based in Indonesia, reporting to the Customer Project Delivery Director, with governance support to ensure on-time delivery, clear milestones and strong customer satisfaction.

Qualifications

• 10+ years of experience leading end-to-end project delivery in critical environments (data center preferred).
• Experience making delivery and commercial decisions with schedule and cost trade-offs.
• Experience with hyperscale or large enterprise data center, cloud, or IT services.
• Strong understanding of data center infrastructure, especially electrical & mechanical services.
• Ability to define scope and work breakdown and coordinate engineering inputs.

Responsibilities

• Act as the primary customer contact during build, RFS, and onboarding, aligning with contractual milestones.
• Support requirements definition and smooth transition from pre-contract to delivery.
• Track milestones and ensure adherence to scope and timelines.
• Produce regular progress reports and support audits and inspections.
• Manage customer expectations, escalations and risk to maintain delivery confidence.
• Translate customer requirements into scoped work and coordinate with Design/Solution Engineering.
• Develop and manage delivery programmes covering scope and dependencies.
• Handle customer change requests with cost and schedule impact assessment.
• Oversee handover to customer and onboarding with Success/Operations teams.

Skills

Client delivery leadership

Stakeholder management

Cross-functional coordination

Delivery governance

Education

PMI PMP certification

Tools

MS Office

MS Project / Aconex

Job description

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Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak,a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1.6 billion in committed equity capital with investors including some of the world’s largest institutional investors and sovereign wealth funds.

Digital Edge’s vision is to be the leading provider of sustainable, next generation digital infrastructure in Asia. Our mission is to build the foundation for the world’s digital future, helping organizations to grow sustainably and empowering populations they serve.

Founded in 2020, the company has grown rapidly across multiple markets in the region, and currently provides data center and fiber services across Japan, South Korea, India, Indonesia, the Philippines, Malaysia and China. The Company now owns and operates 21 data centers with over 500 MW of critical IT load in service and under construction and development, with another 300 MW held for future development,

This role is an exciting opportunity to join our fast growing team as we further expand our footprint across Asia.

Our values:

• Respect: We embrace diversity and collaboration.
• Innovation: We share ideas and solve problems.
• Strive: We are driven and determined.
• Excellence: We seek to deliver the best.
• Responsibility: We do what’s right for our people and the planet.

What we need:

Reporting to the Customer Project Delivery Director, the Customer Delivery Manager (CDM) will act as the primary customer-facing delivery owner for our hyperscale customers, overseeing the successful coordination, integration, and delivery of customer requirements from contract signing through to Ready for Service (RFS)

The role works cross-functionally with construction, design, and operations teams to ensure alignment between customer requirements and delivery execution across the project lifecycle. The role is project-specific and will be locally-based for the duration of the project, providing on-site delivery leadership, supported by a platform-level Customer Project Delivery Director to ensure governance, escalation management, and consistency across projects.

Key responsibilities:

Customer Delivery Management:

• Act as the primary point of contact for customers during project delivery (build phase), RFS, and customer onboarding, ensuring alignment to contractual commitments and delivery milestones
• Support customer engagement during pre-contract stage to support requirements definition and smooth transition into delivery
• Ensure key customer milestones (e.g., Early Access, RFS) and contractual requirements are clearly tracked and achieved
• Deliver regular progress reporting and facilitate customer audits and inspections during project delivery phases
• Proactively manage customer expectations, escalations, and risks to maintain delivery confidence and satisfaction

Requirements Definition and Design Coordination

• Translate customer requirements into a structured scope and work breakdown
• Identify and define what needs to be delivered without performing detailed engineering design
• Coordinate with Design Engineering and Solution Engineering teams to validate technical feasibility and design solutions

Project and Program Management

• Develop and manage delivery programmes covering customer scope and key dependencies
• Track progress against milestones and ensure alignment with overall project timelines

Customer Change Request Management:

• Manage customer change requests, ensuring all customer changes are assessed for cost and schedule impact
• Manage delivery of customer fit-out activities, including vendor coordination, site access, and installation sequencing

Customer Handover and Onboarding

• Own handover of facility to customer during RFS
• Drive successful customer onboarding, working with Customer Success Management and Operations teams to enable a smooth transition into BAU operations

Key Performance Index

• On-time RFS delivery : % of projects delivered on or before committed RFS date
• Customer satisfaction : Customer satisfaction score (CSAT/NPS) across delivery lifecycle
• Contract adherence: % compliance to contractual scope with minimal deviations, cost deviations, or disputes
• Successful customer onboarding : % of onboarding milestones achieved on time with minimal escalations or rework

The successful candidate:

Technical and Delivery Capabilities

• 10+ years of experience leading and owning end-to-end project delivery within critical operating environments (Data Center preferred)
• Experience making delivery and commercial decisions and managing trade-offs across schedule, cost, and technical constraints
• Experience working with hyperscale or large enterprise customers in data centre, cloud, or IT services
• Strong understanding of data centre infrastructure, especially electrical & mechanical services
• Able to define scope and work breakdown, and coordinate engineering inputs

Customer and Stakeholder Management

• Strong customer-facing experience, having operated as a primary interface in delivery environment
• Customer-oriented, with a proactive approach to ensuring high-quality delivery and satisfaction
• Proven ability to navigate multi-stakeholder environments across internal teams, vendors, and customer organisations
• Able to manage escalations, conflicts, and competing priorities

Tools and Qualifications

• Proficient in MS Office, MS Project / Aconex (or similar)
• Project Management (PMP) certification preferred