Customer Care & Demand Manager

Givaudan; Indonesia; On-site; IDR 167,400,000 - 223,200,000; Full time

Benefits offered by this job

Attractive package with benefits

Comprehensive healthcare and retirement plan

Excellent opportunities for learning and development

Job summary

Givaudan in Indonesia is looking for a Customer Care & Demand Manager to lead local teams in driving operational excellence and exceeding customer expectations. You will handle strategic orders and collaborate with various departments.

The ideal candidate holds a Bachelor’s degree in food sciences and has 3-5 years of regulatory affairs experience. You’ll enjoy an attractive package with benefits and great opportunities for development in a creative team environment.

Qualifications

• 3-5 years of experience in food or flavour regulatory affairs.
• Strong knowledge of industry and regulatory requirements.
• Thorough understanding of business processes and internal systems.

Responsibilities

• Lead and manage the local Customer Care, Demand Planning, and Invoicing teams.
• Handle complex or sensitive customer situations.
• Manage the order-to-cash process to achieve sales targets.

Skills

PC skills

MS Office competency

English proficiency

Local language proficiency

Education

University / Bachelor's Degree in food, biological or physical sciences

Tools

Regulatory systems

Job description

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Customer Care & Demand Manager

As the Customer Care & Demand Manager, you will lead and support the local Customer Care, Demand Planning, and Invoicing teams to drive operational excellence. You will ensure the effective implementation of global guidelines and best practices, aiming to exceed customer expectations through efficient and cost‑effective operations. You will personally manage orders of strategic importance and provide technical guidance to your team whenever needed. You will be based in Depok, Cimanggis and will be reporting to the Supply Chain Manager.

Responsibilities

• Lead and manage the local Customer Care, Demand Planning, and Invoicing teams, ensuring operational excellence and superior customer satisfaction.
• Recruit, coach, and develop team members while monitoring performance, workload balance, and key service metrics.
• Handle complex or sensitive customer situations personally, ensuring prompt and effective resolution.
• Implement and maintain global standards/guidelines and contracts for sales order management, pricing, and compliance (including consignment, inventory, and trade agreements).
• Collaborate closely with Supply Chain, Sales, and other functions to deliver consistent service levels and support business growth.
• Manage the order‑to‑cash process to achieve sales targets, financial objectives, and operational efficiency.
• Drive continuous improvement through process optimization, cost reduction, and adherence to ISO documentation and other quality standards.
• Prepare and manage the department's budget, identifying opportunities to enhance customer care performance and efficiency.

Qualifications

• University / Bachelor's Degree in food, biological or physical sciences.
• 3‑5 years of experience in food or flavour regulatory affairs.
• Good English and local language essential.
• Strong PC skills, including competency in MS Office products.
• Advanced knowledge of industry and regulatory requirements.
• Thorough understanding of components of appropriate business processes and internal systems.
• Thorough knowledge of assigned customer specific requirements.
• Proficient with regulatory systems.

Benefits

• Attractive package with benefits.
• Excellent opportunities for progressive learning and development.
• A creative team environment that will inspire you.
• Comprehensive healthcare and retirement plan.

We value the different perspectives that come from diverse cultures, backgrounds, and experiences. Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow. Every essence of you enriches our world. Join us in making a difference together.