Customer Care & Demand Manager

PT Givaudan Indonesia; Depok; On-site; IDR 334,800,000 - 613,800,000; Full time

Benefits offered by this job

Attractive package

Development opportunities

Creative team environment

Healthcare and retirement plan

Job summary

PT Givaudan Indonesia seeks a Customer Care & Demand Manager to lead local Customer Care, Demand Planning, and Invoicing teams, driving operational excellence and adherence to global standards. Based in Depok, Cimanggis, you will guide order-to-cash, collaborate with Supply Chain, Sales, and other functions, and coach team members to improve service levels and cost efficiency.

The role requires a Bachelor's in Supply Chain or related field, 7+ years in customer-facing roles with 2-3 years

Qualifications

• Bachelor's degree in Supply chain, Operations or relevant.
• Minimum 7 years of relevant work experience in customer-facing, supply chain, or operations roles.
• 2-3 years of leadership/managerial experience.
• Experience in flavour, ingredient, or fragrance industry preferred.
• Fluency in English and Indonesian.

Responsibilities

• Lead and manage the local Customer Care, Demand Planning, and Invoicing teams.
• Ensure operational excellence and superior customer satisfaction.
• Coach, develop and monitor team performance and workload balance.
• Handle complex customer situations with prompt resolution.
• Maintain global standards for sales order management, pricing, and contracts.
• Collaborate with Supply Chain, Sales, and other functions to ensure service levels.
• Manage order-to-cash process to meet sales and financial targets.
• Drive continuous improvement and cost reduction in operations.

Skills

Customer care

Demand planning

Invoicing

Leadership

SAP

CRM systems

Education

Bachelor's degree in Supply chain, Operations or relevant

Tools

SAP

CRM systems

Job description

Customer Care & Demand Manager - Your future position?

As the Customer Care & Demand Manager, you will lead and support the local Customer Care, Demand Planning, and Invoicing teams to drive operational excellence. You will ensure the effective implementation of global guidelines and best practices, aiming to exceed customer expectations through efficient and cost-effective operations. You will personally manage orders of strategic importance and provide technical guidance to your team whenever needed.

You will be based in Depok, Cimanggis and will be reporting to the Supply Chain Manager.

Sounds interesting? In this exciting role you also will be responsible in:

Lead and manage the local Customer Care, Demand Planning, and Invoicing teams, ensuring operational excellence and superior customer satisfaction.

Recruit, coach, and develop team members while monitoring performance, workload balance, and key service metrics.

Handle complex or sensitive customer situations personally, ensuring prompt and effective resolution.

Implement and maintain global standards/guidelines and contracts for sales order management, pricing, and compliance (including consignment, inventory, and trade agreements).

Collaborate closely with Supply Chain, Sales, and other functions to deliver consistent service levels and support business growth.

Manage the order-to-cash process to achieve sales targets, financial objectives, and operational efficiency.

Drive continuous improvement through process optimization, cost reduction, and adherence to ISO documentation and other quality standards.

Prepare and manage the department's budget, identifying opportunities to enhance customer care performance and efficiency.

You?

Are you someone who wants to grow and shape your own world? Who needs a new challenge and bring excellent contribution to the company? Then come and join us - and impact your world.

Your professional profile includes:

Bachelor's degree in Supply chain, Operations or relevant.

Minimum 7 years of relevant work experience in customer-facing, supply chain, or operations roles, including 2-3 years of leadership/managerial experience.

Experience in the flavour, ingredient, or fragrance industry, besides other chemical related B2B manufacturing industries.

Solid understanding of end-to-end supply chain concepts, including order-to-cash, inventory management, and cost structures.

Knowledge of manufacturing processes is an advantage.

Strong interpersonal and communication skills with the ability to negotiate, resolve customer conflicts and collaborate effectively.

Proficiency in SAP and familiarity with Customer Relationship Management systems.

Demonstrated ability to achieve results through teamwork and influence.

Fluency in English and Indonesian language.

• Attractive package with benefits
• Excellent opportunities for progressive learning and development
• A creative team environment that will inspire you
• Comprehensive healthcare and retirement plan

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How much notice are you required to give your current employer?

Chemicals & Plastics Manufacturing 101-1,000 employees

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.

Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.

Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.

Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.

Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.