Cust Life Cycle Mgt & Revenue Optimization

United Overseas Bank Limited; Jakarta Pusat; Presencial; IDR 180 000 000 - 300 000 000; Tempo integral

Resumo da oferta

UOB Indonesia is seeking a Campaign Manager to lead portfolio campaigns and drive revenue growth across business banking. You will partner with product, sales and marketing teams to design, execute and monitor initiatives, ensuring alignment with country plans and corporate standards.

The role emphasizes data-driven decision making, stakeholder collaboration and a focus on customer experience while tracking budgets and results across campaigns and events.

Qualificações

• Experience designing and managing portfolio campaigns.
• Ability to coordinate with product, sales and marketing teams.
• Data-driven approach to campaign performance analysis.

Responsabilidades

• Develop strategy, initiatives and campaigns for portfolio campaign management.
• Improve business banking revenue by developing programs for new and existing customers.
• Coordinate campaigns with product and obtain country approvals.
• Monitor portfolio campaign calendar and initiatives.
• Communicate campaign mechanisms and monitoring to Sales and Channels.
• Track results and budget to ensure effectiveness and customer experience.

Conhecimentos

Campaign management

Portfolio campaigns

Stakeholder coordination

Ferramentas

CRM software

Descrição da oferta de emprego

Company: 3111 UOB Indonesia

About UOB United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

• Responsible to develop strategy, initiative and campaign for portfolio campaign management and ensure the campaign’s implementation inline with the planning
• Responsible to improve business banking’s revenue with developing program to new and existing Business Banking customer
• Together with product, coordinate all campaigns from product and portfolio for country’s approval and Group’s concurrement
• Monitor portfolio campaign calendar and initiative
• Cooperate with related parties Sales, Channel, Product, Sales Management and Customer Service
• Communicate campaign mechanism and campaign monitoring to related parties, for example Sales & Channels
• Do analysis before and after campaign to get learning and input from customer
• Responsible to improve customer experience, customer value proposition and develop strategy related to community event and ensure the implementation
• Monitor implementation of community event and tracking for result from the event
• Coordinate with relates parties, example Sales in cooperation to create and manage Business Banking customer events/ festive events/ customer appreciation across the countries to ensure standard, effectiveness to boost customer experience and enhance customer loyalty
• Tracking and monitor the results from the events to ensure effectiveness of the budget and the result

Additional Requirements

Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Together, Let’s Build the Future of ASEAN We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today. UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.