Cust Life Cycle Mgt & Revenue Optimization

UOB; Jakarta Pusat; Presencial; IDR 167.400.000 - 279.000.000; Jornada completa

Descripción de la vacante

3111 UOB Indonesia is seeking a Campaign Manager to lead portfolio campaigns and drive business banking initiatives. You will coordinate with product, sales, and service teams to ensure campaigns are designed, implemented, and evaluated effectively, delivering measurable value to customers and the institution.

The role emphasizes collaboration across functions, campaign governance, and customer experience improvements to strengthen loyalty and revenue across the country.

Formación

• Experience leading portfolio campaigns within a banking or financial services context.
• Ability to coordinate campaigns with product teams and obtain country and group approvals.
• Strong stakeholder management and event coordination skills.

Responsabilidades

• Develop strategy and campaigns for portfolio management and ensure implementation aligned with planning.
• Improve business banking revenue by creating programs for new and existing customers.
• Coordinate campaigns with product and portfolio teams for country approvals and group concurrence.
• Monitor campaign calendars and initiatives, ensuring alignment with budgets and targets.
• Collaborate with Sales, Channel, Product, Sales Management and Customer Service to execute campaigns.
• Communicate campaign mechanics and monitoring to related parties (Sales & Channels).
• Analyze campaign results before and after to extract learnings and inputs from customers.
• Enhance customer experience and value proposition, and develop community event strategies.

Conocimientos

Campaign strategy

Campaign management

Cross-functional collaboration

Business banking

Descripción del empleo

Company: 3111 UOB Indonesia

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values - Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

• Responsible to develop strategy, initiative and campaign for portfolio campaign management and ensure the campaign's implementation inline with the planning
• Responsible to improve business banking's revenue with developing program to new and existing Business Banking customer
• Together with product, coordinate all campaigns from product and portfolio for country's approval and Group's concurrement
• Monitor portfolio campaign calendar and initiative
• Cooperate with related parties Sales, Channel, Product, Sales Management and Customer Service
• Communicate campaign mechanism and campaign monitoring to related parties, for example Sales & Channels
• Do analysis before and after campaign to get learning and input from customer
• Responsible to improve customer experience, customer value proposition and develop strategy related to community event and ensure the implementation
• Monitor implementation of community event and tracking for result from the event
• Coordinate with relates parties, example Sales in cooperation to create and manage Business Banking customer events/ festive events/ customer appreciation across the countries to ensure standard, effectiveness to boost customer experience and enhance customer loyalty
• Tracking and monitor the results from the events to ensure effectiveness of the budget and the result

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.