CU ODM Specialist

Ericsson; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Ericsson is seeking an experienced order management professional to drive end-to-end order execution for products and services in Jakarta, Indonesia.

You will oversee order monitoring, clarify requirements, coordinate material availability, and manage transport and returns, ensuring timely delivery and alignment with customer and project needs. Strong English communication and SAP IM experience are required.

Qualifications

• Bachelor's degree in a relevant field and logistics knowledge.
• Good verbal and written English required.
• Experience in logistics and supply chain management.

Responsibilities

• Manage end-to-end order execution for products and services.
• Monitor orders, verify clarity, and ensure timely bookings.
• Coordinate material availability and transport planning.
• Oversee returns, invoicing, and related processes.
• Collaborate with stakeholders to address changes and optimize flows.

Skills

Order Management

Return Management

Transport Optimization

Goods Transport

SAP IM

Dangerous Goods

Excess Material Management

Supply Chain

Adaptability

Communication

Education

Bachelor's degree in Industrial Engineering

Bachelor's degree in Supply Chain Management

Bachelor's degree in Logistics/Operations Management

Tools

SAP IM

Job description

About this opportunity

Ericsson is looking for the next order and delivery superstar who is responsible for order management and accountable for 100% clarification final check, monitoring and delivering orders according to sales order/project requirements for all products and services. The job role covers responsibilities within order execution for sales order and project deliveries, return and transportation. All to choose an efficient execution of the supply chain to optimize management and control in order and return flows.

Join our Team

About this opportunity

Ericsson is looking for the next order and delivery superstar who is responsible for order management and accountable for 100% clarification final check, monitoring and delivering orders according to sales order/project requirements for all products and services. The job role covers responsibilities within order execution for sales order and project deliveries, return and transportation. All to choose an efficient execution of the supply chain to optimize management and control in order and return flows.

What you will do

• Order Management
• Determine how, when and from where the required items will be delivered in order to meet customer requirement in a cost-efficient way.
• Register the incoming internal order and verify it to ensure that clarified order is booked.
• Ensure material requirements are generated to fulfil customer requests.
• Monitor the order to ensure all line items are confirmed, the order is acknowledged in a timely manner and ensure that it meets customer/project requirement.
• Assign products to network activities, ensure requirements are triggered and manage material availability confirmation.
• Analyze and cater to the change request from stakeholders.
• Ensure that outbound deliveries are ready for transportation in alignment with order acknowledgement and/or call-off request.
• Transport Management
• Optimize transport based on predefined choices and lead time requirement.
• Secure that shipments are executed as planned. From Logistic Service Provider (LSP) confirmation until physical goods delivery and Transport Service purchase order creation.
• The processing of invoices/credit notes related to PO and Non-PO and prepare the invoices/credit notes for payment.
• Return Management
• Create/register a Customer Service Request (CSR) Determine how and where to return.
• Select scenario and take decision to authorize or reject Customer Service Request (CSR)Determine how and where to return.
• Manage and control the flow of receiving faulty/excess material.
• Execution of return materials to the source as per Return Materials Authorization Instruction.
• Execution of repair order to initiate the repair work.

The skills you bring

Behaviors & Job Skills

Adaptability, Communication, Delivering Results, Dependability, Building Relationships, Critical Thinking, SAP IM, Dangerous Goods, Excess Material Management, Order Management, Return Management, Goods Transport, Transport Optimization.

Education

Bachelor’s degree in industrial engineering, Supply Chain Management, Logistics/ Operations Management.

Experience

Corresponding work experience within relevant areas. Logistics and Supply chain knowledge, good verbal and written communication skills in English mandatory.

Why join Ericsson

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city

Indonesia (ID) || Jakarta