CS Supervisor

Balance Innovations; Jakarta Pusat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Brink’s Indonesia mencari Supervisor Customer Service untuk mengawasi operasional tim pada layanan cash management, memastikan proses berjalan sesuai SOP, dan menjaga SLA layanan pelanggan.

Anda akan menangani eskalasi, memeriksa data transaksi, rekonsiliasi kas, dan menyusun laporan harian hingga bulanan, serta memberi arahan dan evaluasi kinerja tim CS. Kolaborasi lintas fungsi dan kepatuhan keamanan uang tunai juga dibutuhkan.

Responsibilities

• Mengawasi operasional tim Customer Service pada layanan cash management
• Memastikan seluruh proses layanan cash handling berjalan sesuai SOP
• Menangani eskalasi keluhan pelanggan terkait cash management
• Memastikan akurasi data transaksi, rekonsiliasi, dan laporan kas
• Monitoring proses cash in, cash out, dan settlement harian
• Koordinasi dengan tim operasional, cabang, dan pihak terkait (bank/klien)
• Memastikan SLA layanan pelanggan terpenuhi
• Melakukan review dan validasi laporan harian/mingguan/bulanan
• Memberikan arahan, coaching, dan evaluasi kinerja tim CS
• Mengidentifikasi dan menyelesaikan potensi risiko operasional cash
• Memastikan keamanan dan kepatuhan dalam proses pengelolaan uang tunai
• Membuat laporan performa layanan dan issue operasional kepada manajemen.

Job description

Mengawasi operasional tim Customer Service pada layanan cash management Memastikan seluruh proses layanan cash handling berjalan sesuai SOP Menangani eskalasi keluhan pelanggan terkait cash management Memastikan akurasi data transaksi, rekonsiliasi, dan laporan kas Monitoring proses cash in, cash out, dan settlement harian Koordinasi dengan tim operasional, cabang, dan pihak terkait (bank/klien) Memastikan SLA layanan pelanggan terpenuhi Melakukan review dan validasi laporan harian/mingguan/bulanan Memberikan arahan, coaching, dan evaluasi kinerja tim CS Mengidentifikasi dan menyelesaikan potensi risiko operasional cash Memastikan keamanan dan kepatuhan dalam proses pengelolaan uang tunai Membuat laporan performa layanan dan issue operasional kepada manajemen.

Build a Career with Purpose at Brink’s For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink’s offers a place to build a meaningful career. Here, you’ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what’s right, working together, and striving for excellence. If you’re looking for a career that combines purpose with performance, Brink’s is the place for you. Brink’s is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know—we’re here to support you every step of the way.