Cruise Rooms Division Lead — Guest Experience

Princess Cruises; Jakarta Pusat; On-site; IDR 358,971,000 - 598,284,000; Part time

Benefits offered by this job

Competitive salary package

Private cabin on board

Company-paid travel to/from ship

Access to exclusive areas onboard

Recreation and welfare program

Learning and development opportunities

Travel the world with Princess Cruises

Welcoming, inclusive work environment

Job summary

Princess Cruises is seeking a Rooms Division Supervisor for PTAMI on PT Alpha Magsaysay (Indonesia). The role oversees housekeeping standards across guest areas and staterooms, co-owns QA performance, and conducts daily inspections to ensure cleanliness and timely readiness.

The position requires at least two years in a supervisory housekeeping role in premium hospitality, strong public health knowledge, pro-active mindset, and excellent English communication.

Qualifications

• Minimum two (2) years of Housekeeping work experience in a Supervisory role in a comparable premium hospitality environment.
• Must have a clear understanding of Public Health and Environmental requirements relating to the servicing of public areas.
• The ability to be pro-active in the department and work with minimal supervision.
• Excellent command of the English language, both verbal and written.

Responsibilities

• Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammates public areas as well as guests and officers’ staterooms are always upheld.
• Co-owns and monitors the Housekeeping performance through the Quality Assurance strategy and company issued standards.
• Performs daily inspections to ensure consistent cleanliness, sanitization, presentation and timely readiness of guest and teammate public areas.
• Drives and optimizes the use of OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests.
• Accountable for the Housekeeping operation in guest and teammate public areas as well as guests and officers’ rooms, including problem resolution and all Service Excellence related guest inquiries.
• Regularly monitors guest feedback, Service Excellence platform and OBE information to identify trends that might compromise the guest experience.
• Ensures guest group activities and setups performed by personnel always meet the required standards and time frame.
• Identifies and communicates furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms).
• Consistently exceeds the Housekeeping defined targets, by driving a personalized guest and teammate centric & experience culture, reducing friction points and mitigating negative surprises.
• Ensures utilization of Princess MedallionClass products, services and applications to drive engagement in delivering a guest and teammates centric experience.
• Enforces accountability and ownership of the Service Excellence platform and philosophy.
• Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship specific post cruise complaints.
• Partners closely with the Rooms Division Manager, Assistant Rooms Division Manager and other shipboard leaders to capture best practices and shares insights on operational efficiencies.

Skills

Housekeeping supervision

Public Health standards

Pro-active

English language

Job description

Princess Cruises is seeking a Rooms Division Supervisor for PTAMI on PT Alpha Magsaysay (Indonesia). The role oversees housekeeping standards across guest areas and staterooms, co-owns QA performance, and conducts daily inspections to ensure cleanliness and timely readiness.

The position requires at least two years in a supervisory housekeeping role in premium hospitality, strong public health knowledge, pro-active mindset, and excellent English communication.