CRM & Telemarketing Strategist – Retention & Growth

PT J & S International; Jakarta Selatan; On-site; IDR 1,200,000,000 - 2,400,000,000; Full time

Job summary

Luxury Asia Living Group seeks a CRM and telemarketing specialist to enhance customer engagement across channels in Indonesia. You will lead CRM strategy, manage outbound campaigns, and train staff while analyzing data to boost retention and conversion.

Collaboration with sales and marketing is essential to align objectives and maximize impact. The role requires accuracy, regulatory compliance, and creative, localized CRM programs for luxury interiors and furnishings brands, supporting a premium

Qualifications

• 5+ years of experience in CRM, retention management or related roles.
• Strong CRM strategy development and implementation background.
• Proficient with CRM tools and analytics platforms (email marketing, automation).
• Creative, culturally aware, and able to localize CRM strategies.

Responsibilities

• Oversee telemarketing operations to drive sales and customer engagement.
• Implement and manage CRM strategies.
• Ensure effective communication with customers through telemarketing initiatives.
• Develop telemarketing strategies aligned with sales goals.
• Initiate outbound calls to prospective customers and inform about products/prices.
• Train telemarketing staff on scripts and CRM integration.
• Monitor performance and improve conversion rates and customer satisfaction.
• Analyze telemarketing data to identify trends and improvements.

Skills

CRM strategy

CRM analytics

Email marketing

Collaboration

Data accuracy

Omnichannel

Retention management

Job description

Luxury Asia Living Group seeks a CRM and telemarketing specialist to enhance customer engagement across channels in Indonesia. You will lead CRM strategy, manage outbound campaigns, and train staff while analyzing data to boost retention and conversion.

Collaboration with sales and marketing is essential to align objectives and maximize impact. The role requires accuracy, regulatory compliance, and creative, localized CRM programs for luxury interiors and furnishings brands, supporting a premium