Critical Services Manager

DayOne Data Centers Ltd.; Indonesia; On-site; IDR 900,000,000 - 1,400,000,000; Full time

Job summary

DayOne Data Centers Ltd. is seeking a seasoned Operations Leader to direct mechanical, electrical, and BMS engineering teams across critical data centre facilities.

You will oversee 24/7 shifts, drive reliability, and implement SOPs to sustain high availability while aligning with safety and regulatory standards. The role requires 7–10 years in data centre operations with 3–5 years in management, advanced knowledge of HVAC, electrical systems, and BMS, and a proven track record in

Qualifications

• Bachelor’s degree in Mechanical or Electrical Engineering.
• 7–10 years in data centre operations with 3–5 years in a managerial role.
• Proven experience leading multidisciplinary engineering teams.
• Strong knowledge of HVAC, electrical systems, generators, UPS, and BMS.
• Excellent leadership and communication skills; able to work under pressure.
• Certification in data centre management (CDCP, CDCS) is a plus.

Responsibilities

• Lead, mentor, and develop engineering teams to ensure high performance.
• Oversee the 24/7 shift team, ensuring effective communication and coordination to maintain continuous operations.
• Ensure the efficient and reliable operation of critical systems and develop SOPs for maintenance and emergencies.
• Manage infrastructure projects, including upgrades, expansions, and maintenance, within scope and budget.
• Ensure all operations meet SLAs and track KPIs; address issues promptly.

Skills

Leadership

Strategic planning

Team management

Communication

Problem solving

Adaptability

Education

Bachelor's degree in Mechanical or Electrical Engineering

Advanced degree preferred

Tools

HVAC systems

Electrical distribution

BMS

Generators & UPS

Job description

Join DayOne – Shaping the Future of Data Infrastructure DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started. As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure. If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

Leadership and Management

• Lead, mentor, and develop the mechanical, electrical, and BMS engineering teams to ensure high performance and professional growth.
• Oversee the 24/7 shift team, ensuring effective communication and coordination to maintain continuous operations.

Operational Excellence

• Ensure the efficient and reliable operation of all critical systems, including HVAC, electrical distribution, generators, UPS, and BMS.
• Develop and implement standard operating procedures (SOPs) for maintenance and emergency response.
• Monitor system performance and implement improvements to enhance reliability and efficiency.

SLA Compliance

• Ensure all operations and maintenance activities are conducted in compliance with SLAs.
• Develop and track key performance indicators (KPIs) to measure compliance and performance.
• Address and resolve any issues that could impact SLA compliance promptly.

Project Management

• Manage and oversee critical infrastructure projects, including upgrades, expansions, and maintenance.
• Coordinate with internal teams and external contractors to ensure projects are completed on time, within scope, and budget.

Safety and Compliance

• Ensure all operations adhere to safety protocols and regulatory standards.
• Conduct regular safety audits and drills to ensure team readiness for emergency situations.
• Maintain documentation and records in compliance with regulatory and company requirements.

Budget Management

• Develop and manage the budget for the critical services department.
• Monitor expenditures and implement cost-saving measures without compromising service quality.

Continuous Improvement

• Foster a culture of continuous improvement by encouraging innovation and process enhancements.
• Stay updated with the latest industry trends and technologies to implement best practices.

Candidate Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.
• Advanced degree preferred.
• Minimum of 7-10 years of experience in data centre operations or a similar critical infrastructure environment, with at least 3-5 years in a managerial role.
• Proven experience in managing multidisciplinary engineering teams.
• Strong knowledge of HVAC, electrical systems, generators, UPS, and BMS.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Strong analytical and problem-solving abilities.
• Familiarity with industry standards and regulatory requirements.
• Certification in data centre management (e.g., CDCP, CDCS) is a plus.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

DayOne is a data center pioneer that develops and operates next-gen digital infrastructure for industry leaders who demand reliable, cost-effective and quickly scalable solutions. Our cutting-edge facilities empower hyperscalers and large enterprises to achieve rapid deployment and enhance connectivity, driving transformative engagement and innovation as we shape the future of industries. DayOne's data centers are located across key markets, including Singapore, Johor (Malaysia), Batam (Indonesia), Greater Bangkok, Hong Kong SAR, Tokyo, and beyond. Headquartered in Singapore, DayOne’s leadership team draws on over two decades of industry experience and a track record of building Asia's largest data center business. With DayOne, they have created the SIJORI (Singapore, Johor, and Riau Islands) market as a global data center hub. As demand for strategically located and customized data centers rises, DayOne's entrepreneurial spirit, customer-first strategy, deep local partnerships, and agile executional capabilities uniquely position us to power the growth ambitions of leading hyperscalers and large enterprises around the world.