Crew Support Team Leader

Pengiklan Anonim; Denpasar; On-site; IDR 200,880,000 - 267,840,000; Full time

Job summary

The Crew Support Team Leader at Pengiklan Anonim will oversee the Crew Support staff in Bali, driving high performance and exceptional candidate support. The role focuses on managing KPIs, improving processes, and delivering training while ensuring accurate documentation and reporting.

Based in Bali, the position requires a strong blend of leadership, strategic thinking, and excellent customer service skills to maintain top-tier support for candidates throughout the journey.

Qualifications

• Bachelor's degree (S1) required with supervisory experience.
• Fluency in Bahasa Indonesia and English is essential.
• Demonstrated leadership with strong customer service skills and strategic thinking.

Responsibilities

• Supervise and mentor Crew Support staff to ensure high performance.
• Oversee service quality, manage KPIs, and resolve complex inquiries.
• Improve support processes and collaborate with other departments.
• Implement changes based on feedback and track effectiveness.
• Maintain documentation and generate performance reports.
• Develop and deliver team training, and manage resources efficiently.
• Ensure consistent service quality and high candidate satisfaction.

Skills

Microsoft Office

Excel formulas

Communication tools

Database management

Leadership

Strategic thinking

Customer service

Education

Bachelor's degree (S1)

Job description

The Crew Support Team Leader plays a critical role in managing and leading the Crew Support team. They are responsible for overseeing the team's performance, ensuring exceptional support to candidates, and optimizing support processes to drive candidate success. This role will be based in Bali.

Job Responsibilities

• Supervise and mentor Crew Support staff to ensure high performance.
• Oversee service quality, manage KPIs, and directly resolve complex inquiries.
• Continuously improve support processes and collaborate with other departments.
• Implement changes based on feedback and track their effectiveness.
• Maintain accurate documentation and generate regular performance reports.
• Develop and deliver team training, and manage resource allocation efficiently.
• Ensure consistent service quality and high levels of candidate satisfaction.

Requirements

• Bachelor's degree (S1) with at least 3 years of relevant supervisory experience.
• Proficient in Microsoft Office, especially Excel (including formulas), communication tools, and database management.
• Fluent in both Bahasa Indonesia and English.
• Demonstrated leadership with strong strategic thinking, problem-solving, and customer service skills.

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• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How much notice are you required to give your current employer?
• How many years' experience do you have as a Customer Service Team Leader?

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