Credit & Collections Associate

Iron Mountain; Desa Ciranjeng; On-site; IDR 78,120,000 - 122,760,000; Full time

Benefits offered by this job

Competitive compensation

Global learning opportunities

Job summary

Iron Mountain is seeking a proactive Credit and Collection Specialist to manage the accounts receivable lifecycle for our Indonesia business.

You will monitor aging, drive collections, collaborate with Sales, Operations and Customer Service to resolve disputes, and prepare AR reports to support accurate financials.

The role requires 1+ year in credit control or AR, strong Excel skills, Bahasa Indonesia and English proficiency, with a bachelor’s degree in Accounting or Finance.

Qualifications

• 1+ years in Credit Control, AR, or related Finance role with Indonesian market experience.
• Strong knowledge of aging analysis, reconciliation, and credit control processes; proficient in Excel; ERP experience (Oracle/SAP) preferred.
• Proven negotiation and dispute resolution skills with handling overdue debts.

Responsibilities

• Manage end-to-end credit control activities including AR collections and aging monitoring; issue statements and reminders, engage with customers for payment commitments, focus on debts 90+ days past due.
• Collaborate with Sales, Operations, and Customer Service to investigate and resolve billing disputes or outstanding accounts hindering payment.
• Prepare AR aging reports, perform account reconciliations, and support accurate financial reporting.

Skills

Credit control

Accounts receivable

Negotiation

Dispute resolution

Excel

Bahasa Indonesia

English communication

Education

Bachelor's degree in Accounting or Finance

Tools

Oracle

SAP

Excel

Job description

Iron Mountain is seeking a proactive and results-driven Credit and Collection Specialist to join our Finance team. In this role, you will be responsible for managing the accounts receivable lifecycle for our Indonesia business, ensuring timely revenue recovery and maintaining healthy cash flow. You will act as a guardian of the company’s financial health by minimizing bad debt exposure, resolving complex billing disputes, and maintaining strong relationships with customers and internal stakeholders.

What You’ll Do

In this role, you will:

• Manage Collections and Cash Application: Perform end-to-end credit control activities including monitoring receivable aging, issuing statements of accounts and reminder letters, and contacting customers for payment commitments. You will strictly manage debts over 90 days past due and handle cash receipts and AR settlement.
• Collaborate for Dispute Resolution: Liaise effectively with different internal parties (Sales, Operations, Customer Service) to investigate and resolve billing disputes or outstanding accounts that are hindering payment.
• Drive Reporting and Reconciliation: Assist in the preparation and deep analysis of the AR Aging Report, perform regular account reconciliations, and execute any other financial duties assigned by management to ensure accurate financial reporting.

What You’ll Bring

The ideal candidate will have:

• 1+years of experience in Credit Control, Accounts Receivable, or a related Finance role, with specific experience supporting the Indonesian market.
• Strong knowledge of credit control processes, aging analysis, and reconciliation. Proficiency in Microsoft Excel and experience with ERP systems (e.g., Oracle, SAP) is highly preferred.
• Proven ability in negotiation and dispute resolution, with the confidence to handle difficult conversations regarding overdue debts.
• Language Skills: Bahasa Indonesia proficiency (Written and Verbal) is essential to support the market effectively, alongside strong English communication skills.
• Bachelor’s Degree in Accounting, Finance, or a related field.

What We Offer

• Competitive compensation and benefits aligned with the experience.
• Opportunities for continuous learning and professional growth within a global organization.