Course Consultant

English 1; Jakarta Pusat; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

English 1 is seeking a Course Consultant responsible for sales consultations to first-time customers, identifying needs, presenting suitable English 1 products, and guiding families toward enrollment.

You will report to the Center Director, handle parent communication, sales tasks, and administration via CRM, while maintaining up-to-date product knowledge and delivering excellent customer service.

Qualifications

• Experience communicating with parents and students.
• Ability to identify needs and propose English 1 products.
• Proven ability to meet sales targets.
• Familiar with school visit coordination.

Responsibilities

• Manage parent communications including scheduling appointments.
• Sell English 1 courses to customers and meet monthly/annual targets.
• Handle CRM-based scheduling, student and parent management.
• Coordinate school visits and OPT/MFL events.
• Maintain up-to-date product and service information.
• Collaborate with team to close sales.
• Respond to inquiries via face-to-face, calls and messages.
• Observe lessons to understand student performance and share with parents.

Skills

Communication

Sales

Product knowledge

CRM usage

Parent engagement

Tools

CRM system

Job description

As a Course Consultant, you are responsible for providing sales consultations to first time customers, effectively identifying their needs, introducing appropriate products, and selling English 1 products that can help meet their needs.

In the world of education, customer is represented by student and their parent(s). You are the first and foremost contact point customers engage with, guiding their first school visits and events, and providing information that will lead them to the decision of joining English 1. Communication is your core skill. Sales skill and product knowledge enable you to provide the best match to meet customers’ needs.

Role Report and Communication

The role will report to the Center Director and will have strong communication lines with:

Fellow Course Consultants

Director of Studies

Progress Advisors

Responsibilities

Responsibilities are summarized in four (4) main groups: parent communication, sales, administration, and academic.

Parent Communication

Communicate with parents regarding appointment scheduling of MFL/OPT/school visit

Build strong rapport and trust with parents during initial rounds of contact

Consult parents on their needs and interest for their child’s English learning and study plan

Provide detailed information of relevant English 1 products and services

Address concerns that might prevent parents from joining and provide solutions

Timely update parents on sales promotion and gifting to prompt visit and enrollment

Sell English 1 core and seasonal courses to customers and achieve monthly and annual sales targets

Handle sales related process during MFL/OPT/school visit

Follow-up on new and old leads to find sales opportunities

Have comprehensive and up-to-date product knowledge and service info

Pitch English 1 products and benefits matching to parent’s needs and interest

Collaborate with others in the team to help close sales

Keep a daily Sales Funnel update from Leads to New Students by closely monitoring targets and actuals

Administration

Do all the necessary scheduling-, student- and parent- management operations using CRM system

Regularly communicate and closely collaborate with supervisor and the rest of the team

Timely reply to messages and answer calls

Prepare and maintain sales related forms and tools for sales consultation use

Keep school premises and equipment in accordance with English 1 rules and government regulations especially for health and safety, fire, and emergency situations

Observe MFL lessons to better understand students’ performance, share with their parents during sales consultation

Collect OPT results from teacher, share with parent’s during sales consultation

Requirements

Able to communication effectively via communication channels (face to face, call, message)

Able to understand and engage the parents under limited time span to prompt further actions (follow-ups, school visit, payment)

Able to prioritize and complete tasks in a timely manner at a high quality

Able to establish strong rapport and build trusts with parents and students

Natural problem solver, able to provide solutions to customers’ needs/ questions/ objections in their best interests while abiding by English 1 rules and values

A results-driven salesperson – able to effectively pitch English 1 schools and its products to customers according to their needs through asking the right questions

Able to quickly grasp product and company knowledge, as well as competitor intelligence

Able to maintain a rational and objective demeanor when faced with stressful or emotional situations

Can-do attitude, emotional intelligent and passion

Able to communication effectively via communication channels (face to face, call, message)

Able to understand and engage the parents under limited time span to prompt further actions (follow-ups, school visit, payment)

Able to prioritize and complete tasks in a timely manner at a high quality

Able to establish strong rapport and build trusts with parents and students

Natural problem solver, able to provide solutions to customers’ needs/ questions/ objections in their best interests while abiding by English 1 rules and values

A results-driven salesperson – able to effectively pitch English 1 schools and its products to customers according to their needs through asking the right questions

Able to quickly grasp product and company knowledge, as well as competitor intelligence

Able to maintain a rational and objective demeanor when faced with stressful or emotional situations

Can-do attitude, emotional intelligent and passion

English 1 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, nationality, religion, gender, gender identity or expression, sexual orientation, marital status, parental status, disability, medical condition, or any other characteristic protected by applicable local laws and regulations.

We are committed to creating a workplace where everyone feels respected, included, and able to contribute their best work.