Courier Vendor Performance & Logistics Analyst

Blibli; Indonesia; On-site; IDR 83,700,000 - 133,920,000; Full time

Job summary

Blibli is transforming into a future-ready digital ecosystem with speed, reliability, and customer experience at the core. Within our Logistics team, the Express function supports last-mile delivery across Indonesia.

We are hiring a 3PL Vendor Relationship Junior Officer to drive vendor performance and data-driven improvements. You will analyze logistics data, lead performance reviews with courier partners, and develop dashboards to monitor order performance.

Qualifications

• Bachelor’s degree in Supply Chain, Engineering, Business, or related field is required.
• 2–4 years of experience in courier, logistics, or vendor management is preferred.
• Strong understanding of logistics operations and courier performance metrics.
• Proven ability to manage vendor communication and performance review processes.
• Strong analytical capability with proficiency in Excel and data reporting.
• Good communication and negotiation skills when engaging with partners and internal stakeholders.

Responsibilities

• Analyze large volumes of logistics and delivery data to evaluate courier performance and identify improvement opportunities.
• Lead regular performance review meetings with logistics providers, sellers, and internal teams to improve SLA achievement and customer delivery experience.
• Coordinate transportation requirements and logistics provider scheduling to optimize warehouse and line haul operations.
• Develop dashboards and operational reports to monitor order performance and drive data-based decisions.
• Escalate operational risks, negotiate solutions with courier partners, and collaborate cross-functionally with Warehouse, Commercial, CS, and Product teams.
• Monitor vendor capacity (volume & coverage area) and recommend strategies to optimize allocation.
• Investigate root causes of delivery issues affecting large customer volumes and drive corrective actions.
• Contribute to new business strategies, process improvements, and system enhancements (including Kaizen initiatives).
• Ensure adherence to SOP, SLA, and KPI standards, escalating deviations to management when necessary.

Skills

Vendor management

Data analysis

Communication

Negotiation

Excel

Education

Bachelor’s degree in Supply Chain, Engineering, Business, or related field

Tools

Excel

Dashboard tools

Job description

Blibli is transforming into a future-ready digital ecosystem with speed, reliability, and customer experience at the core. Within our Logistics team, the Express function supports last-mile delivery across Indonesia.

We are hiring a 3PL Vendor Relationship Junior Officer to drive vendor performance and data-driven improvements. You will analyze logistics data, lead performance reviews with courier partners, and develop dashboards to monitor order performance.