Community and Education Specialist

PT Japan Fitness Indonesia; Jakarta Pusat; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

PT. Japan Fitness Indonesia seeks a Community and Education Specialist to strengthen the Japan Conditioning Academy (JCA) community across Indonesia and drive sustainable growth through engagement.

You will nurture relationships with students, alumni and instructors and identify opportunities for continuous improvement. You will design and manage engagement strategies, referral programmes, content, events, and analytics, collaborating with Academic, Operations and Marketing teams to enhance

Qualifications

• Bachelor's degree in Marketing, Communication, Business, Education or a related field.
• 1-3 years of experience in Business Development, Community Management, Customer Success, Student Relations or a similar role.
• Experience in education, certification programmes, fitness, wellness or service industries is preferred.
• Excellent interpersonal, communication and relationship-building skills.
• Strong understanding of community engagement, customer retention, business development and referral marketing strategies.
• Creative and proactive in developing community engagement programmes and growth initiatives.
• Proficient in community management platforms such as WhatsApp, Telegram, Facebook Groups, Discord and CRM tools.
• Analytical mindset with the ability to interpret engagement data and provide actionable insights.
• Passion for fitness, wellness, education and lifelong learning is a plus.

Responsibilities

• Build, manage and maintain relationships with JCA students, alumni and instructors across Indonesia.
• Develop and execute community engagement strategies to increase member satisfaction, loyalty and long‑term retention.
• Manage online community platforms (WhatsApp, Telegram, Facebook Groups, etc.) and facilitate active and meaningful discussions.
• Ensure community members remain engaged throughout their learning journey, from enrolment to alumni.
• Develop initiatives that encourage students to continue their learning journey into higher‑level academy programmes.
• Identify opportunities to increase student retention, programme participation and repeat enrolment.
• Collaborate with Academic, Operations and Instructor teams to improve academy quality and enhance the overall learning experience.
• Gather community insights and market feedback to support new programme development and business growth initiatives.
• Build strong relationships with alumni and instructors to create long‑term engagement and advocacy for the academy.
• Design, implement and manage referral programmes that encourage students, alumni, instructors and community members to introduce new participants to the academy.
• Monitor referral programme performance, analyse conversion rates and continuously optimise initiatives to increase community‑driven growth and business opportunities.
• Plan and execute online and offline community activities, including workshops, webinars, alumni gatherings, networking sessions and engagement events.
• Collaborate with instructors, ambassadors and internal stakeholders to create meaningful community experiences.
• Evaluate event effectiveness through participation data, satisfaction surveys and community feedback.
• Track community engagement, student participation, retention, referral performance and progression to advanced academy programmes.
• Analyse community feedback and identify trends to improve engagement strategies and academy quality.
• Prepare regular reports on community performance, retention, referral conversion, progression to higher‑level academy programmes and overall engagement effectiveness.
• Provide strategic recommendations based on data to support business growth and continuous improvement.

Skills

Interpersonal communication

Relationship-building

Analytical mindset

CRM & community platforms

Education

Bachelor's degree in Marketing, Communication, Business, Education or related field

Tools

WhatsApp

Telegram

Facebook Groups

Discord

CRM tools

Job description

As a Community and Education Specialist at PT. Japan Fitness Indonesia, you will be responsible for managing and strengthening the Japan Conditioning Academy (JCA) community across Indonesia while driving sustainable business growth through community engagement. This role focuses on enhancing the overall academy experience, maintaining long‑term relationships with students, alumni, and instructors, identifying opportunities for continuous improvement, increasing participation in higher‑level academy programs, and developing community advocacy initiatives, including referral programmes, to contribute to sustainable business growth.

Key Responsibilities:

Community Management & Relationship Development

• Build, manage and maintain relationships with JCA students, alumni and instructors across Indonesia.
• Develop and execute community engagement strategies to increase member satisfaction, loyalty and long‑term retention.
• Manage online community platforms (WhatsApp, Telegram, Facebook Groups, etc.) and facilitate active and meaningful discussions.
• Ensure community members remain engaged throughout their learning journey, from enrolment to alumni.

Business Development & Academy Growth

• Develop initiatives that encourage students to continue their learning journey into higher‑level academy programmes.
• Identify opportunities to increase student retention, programme participation and repeat enrolment.
• Collaborate with Academic, Operations and Instructor teams to improve academy quality and enhance the overall learning experience.
• Gather community insights and market feedback to support new programme development and business growth initiatives.
• Build strong relationships with alumni and instructors to create long‑term engagement and advocacy for the academy.
• Design, implement and manage referral programmes that encourage students, alumni, instructors and community members to introduce new participants to the academy.
• Monitor referral programme performance, analyse conversion rates and continuously optimise initiatives to increase community‑driven growth and business opportunities.

Community Communication & Content Strategy

• Create and distribute valuable community content, including educational materials, fitness and Pilates tips, student success stories and academy updates.
• Collaborate with the Digital Marketing team to ensure consistent communication and branding across all community channels.
• Respond promptly and professionally to questions, feedback and discussions from students and instructors.

Community Events & Activations

• Plan and execute online and offline community activities, including workshops, webinars, alumni gatherings, networking sessions and engagement events.
• Collaborate with instructors, ambassadors and internal stakeholders to create meaningful community experiences.
• Evaluate event effectiveness through participation data, satisfaction surveys and community feedback.

Monitoring & Analytics

• Track community engagement, student participation, retention, referral performance and progression to advanced academy programmes.
• Analyse community feedback and identify trends to improve engagement strategies and academy quality.
• Prepare regular reports on community performance, retention, referral conversion, progression to higher‑level academy programmes and overall engagement effectiveness.
• Provide strategic recommendations based on data to support business growth and continuous improvement.

Qualifications

• Bachelor's degree in Marketing, Communication, Business, Education or a related field.
• 1-3 years of experience in Business Development, Community Management, Customer Success, Student Relations or a similar role.
• Experience in education, certification programmes, fitness, wellness or service industries is preferred.
• Excellent interpersonal, communication and relationship‑building skills.
• Strong understanding of community engagement, customer retention, business development and referral marketing strategies.
• Creative and proactive in developing community engagement programmes and growth initiatives.
• Proficient in community management platforms such as WhatsApp, Telegram, Facebook Groups, Discord and CRM tools.
• Analytical mindset with the ability to interpret engagement data and provide actionable insights.
• Passion for fitness, wellness, education and lifelong learning is a plus.