Collection Agent

PT Bank DBS Indonesia; Jakarta Utara; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

PT Bank DBS Indonesia is seeking a Collection Officer in Jakarta to support risk management by conducting customer outreach and payment follow-ups. The role involves enforcing collection conduct, providing clear information, and escalating suspected fraud cases to supervisors.

You will work within the Risk Management Group to help balance risk and returns while ensuring compliant customer interactions. The position emphasizes strong communication, computer literacy, and teamwork in a dynamic

Qualifications

• Good communication.
• Capable to operate computer.
• Highly motivated and capable working in the team.

Responsibilities

• Conduct calling to customer by phone according target assignment.
• Implementation code of conduct in collection activity.
• Remind customer that handle to make payment before due date.
• Give information to customers accurately and clearly.
• Inform to supervisor or manager to investigate the suspected/fraud account.

Skills

Clear communication

Computer literacy

Team player

Job description

Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. We provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decision. RMG is responsible for the monitoring and reporting on key risk issues of the Bank

Responsibilities

Conduct calling to customer by phone according target assignment

Implementation code of conduct in collection activity

Remind customer that handle to make payment before due date

Give information to customers accurately and clearly

Inform to supervisor or manager to investigate the suspected/fraud account

Requirements

Good communication

Capable to operate computer

Highly motivated and capable working in the team

Unlock job insights

Career Opportunities Bank DBS Indonesia is part of DBS Group, one of the largest financial services groups in Asia with dominant positions in consumer banking, treasury and markets, asset management, securities brokerage, equity and debt fund raising. With expansion of the Bank, we are looking for high caliber individuals to fill in the following position :

Career Opportunities Bank DBS Indonesia is part of DBS Group, one of the largest financial services groups in Asia with dominant positions in consumer banking, treasury and markets, asset management, securities brokerage, equity and debt fund raising. With expansion of the Bank, we are looking for high caliber individuals to fill in the following position :