Club Manager

Kola Bloc; Kota Semarang; Presencial; IDR 180.000.000 - 300.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance-based bonuses and incentiV

BPJS Kesehatan

BPJS Ketenagakerjaan

Descripción de la vacante

Kola Bloc Semarang seeks a Club Manager to oversee Sports & Fitness, Padel & Badminton, Billiard, F&B, and Event Space. You will drive revenue growth, lead department heads, and ensure consistent service across the venue.

The role is on-site in Kota Lama, Semarang, with a focus on operational excellence and guest experience. The ideal candidate has 5+ years in multi-unit leadership, strong commercial judgment, and proven ability to optimize performance while maintaining quality standards.

Formación

• Minimum Bachelor’s Degree (S1) in a relevant field.
• At least 5 years of professional experience, including a minimum of 3 years in a managerial or leadership role.
• Experience managing multiple departments and/or businesses with multiple revenue streams.
• Strong understanding of operations and revenue management.
• Proven ability to lead teams, set priorities, evaluate performance, and make sound business decisions.
• Strong commercial thinking, problem-solving, negotiation, and stakeholder management skills.
• Comfortable using POS, CRM, booking systems, and business dashboards to monitor performance and support decisions.
• Good communication skills in Bahasa Indonesia and English.
• Willing to work on-site in Kota Lama, Semarang, with flexibility to meet operational needs.
• Focused on achieving targets, improving customer experience, maintaining operational standards, and supporting business growth.

Responsabilidades

• Lead daily operations across Sports & Fitness, Padel & Badminton, Billiard, F&B, and Event Space.
• Take ownership of operational performance and revenue targets across all business units.
• Lead, develop, and evaluate department heads, team leaders, supervisors, and operational teams.
• Ensure consistent implementation of SOPs, service standards, cleanliness, security, safety, and facility readiness.
• Work with relevant teams to develop membership, sales, partnership, sponsorship, event, and customer retention strategies.
• Monitor revenue, occupancy, facility utilization, customer satisfaction, and the performance of each business unit.
• Identify operational challenges, determine their causes, and implement timely corrective actions.
• Maintain effective coordination across departments to deliver reliable service throughout the customer journey.
• Handle escalated customer complaints and operational issues professionally, ensuring appropriate follow-up and resolution.
• Build and maintain productive relationships with owners, partners, tenants, communities, vendors, and other stakeholders.

Conocimientos

Leadership

Commercial thinking

Operations management

Staff development

Stakeholder management

Customer experience

Educación

Bachelor’s Degree (S1) in a relevant field

Herramientas

POS systems

CRM

Booking systems

Business dashboards

Descripción del empleo

n About Kola BlocKola Bloc Semarang brings together sports, fitness, lifestyle, entertainment, F&B, and events in one integrated destination.

We’re looking for a Club Manager with strong leadership, commercial judgment, and operational experience to lead multiple business units, maintain service standards, and drive revenue growth.

You’ll oversee daily operations, develop department leaders, and coordinate teams to deliver a consistent customer experience across the venue.

Key Responsibilities

• Lead daily operations across Sports & Fitness, Padel & Badminton, Billiard, F&B, and Event Space.
• Take ownership of operational performance and revenue targets across all business units.
• Lead, develop, and evaluate department heads, team leaders, supervisors, and operational teams.
• Ensure consistent implementation of SOPs, service standards, cleanliness, security, safety, and facility readiness.
• Work with relevant teams to develop membership, sales, partnership, sponsorship, event, and customer retention strategies.
• Monitor revenue, occupancy, facility utilization, customer satisfaction, and the performance of each business unit.
• Identify operational challenges, determine their causes, and implement timely corrective actions.
• Maintain effective coordination across departments to deliver reliable service throughout the customer journey.
• Handle escalated customer complaints and operational issues professionally, ensuring appropriate follow-up and resolution.
• Build and maintain productive relationships with owners, partners, tenants, communities, vendors, and other stakeholders.

Qualifications

• Minimum Bachelor’s Degree (S1) in a relevant field.
• At least 5 years of professional experience, including a minimum of 3 years in a managerial or leadership role.
• Experience managing multiple departments and/or businesses with multiple revenue streams.
• Strong understanding of operations and revenue management.
• Proven ability to lead teams, set priorities, evaluate performance, and make sound business decisions.
• Strong commercial thinking, problem-solving, negotiation, and stakeholder management skills.
• Comfortable using POS, CRM, booking systems, and business dashboards to monitor performance and support decisions.
• Good communication skills in both Bahasa Indonesia and English.
• Willing to work on-site in Kota Lama, Semarang, with flexibility to meet operational needs.
• Focused on achieving targets, improving customer experience, maintaining operational standards, and supporting business growth.

Preferred Experience

• Managing sports, fitness, hospitality, hotel, F&B, lifestyle, entertainment, or commercial venues.
• Leading operations across several business units within one destination.
• Supporting pre-opening activities or venue launches.

Benefit

• Performance-based bonuses and incentives.
• BPJS Kesehatan and BPJS Ketenagakerjaan in accordance with company policy.
• Opportunity to lead an integrated lifestyle and sports venue with multiple business units.
• Direct exposure to profit and loss (P&L), commercial strategy, business development, and multi‑unit operations.
• A dynamic working environment with opportunities to take initiative and contribute to business growth.
• Career development opportunities within the sports, wellness, hospitality, and lifestyle ecosystem.
• Access to Kola Bloc’s sports, fitness, wellness, and F&B facilities.n