Cloud Operations Engineer

PT Datacomm Diangraha; Kebayoran Baru; On-site; IDR 44,640,000 - 89,280,000; Full time

Job summary

PT Datacomm Diangraha in Jakarta seeks a capable Cloud Service Support Technician to join our team. The role covers cloud service fulfillment using VMWare, KVM, OpenStack, Zerto, Acronis and related systems, as well as ongoing cloud operations, backup/restoration management, IP management, and reporting.

You will monitor services with MRTG/PRTG/Grafana, handle L1 incidents, and coordinate with customers to resolve issues.

Qualifications

• Knowledge of cloud computing platforms (VMware, KVM, OpenStack, Zerto, Acronis).
• Familiarity with Linux distributions and Windows Server.
• Experience with cloud monitoring tools (MRTG, PRTG, Grafana).

Responsibilities

• Shifting 24x7 as part of cloud support.
• Fulfill cloud service delivery tasks (VMware, KVM, OpenStack, Acronis, Zerto, Linux, Windows Server).
• Operate cloud services (backup/restore, IP management, reporting).
• Monitor cloud services using MRTG/PRTG/Grafana.
• Handle L1 incidents and coordinate with customers for troubleshooting.

Tools

VMware

KVM

OpenStack

Zerto

Acronis

MRTG

PRTG

Grafana

Linux OS

Windows Server OS

Job description

• Cloud service fulfillment (VMWare, KVM, Openstack, Acronis, Zerto, Linux, Windows Server).
• Cloud service operation (Backup/Restore Management, IP Management, Reporting).
• Cloud L1 incident handling.
• Support coordination to customer in troubleshooting.

Job Description

• Shifting 24x7.
• Cloud service fulfillment (VMWare, KVM, Openstack, Acronis, Zerto, Linux, Windows Server).
• Cloud service operation (Backup/Restore Management, IP Management, Reporting).
• Cloud service monitoring (MRTG, PRTG, Grafana).
• Cloud L1 incident handling.
• Support coordination to customer in troubleshooting.

Requirement

• Having knowledge in Sys. Administrator (any distro of Linux, Windows Server).
• Having knowledge in Cloud Computing (VMWare, KVM, Openstack, Zerto, Acronis).
• Having knowledge in Basic Networking (OSI Layer, TCP/IP, Subnetting, Static Routing, Switching).
• Having knowledge in Networking Tools (MRTG, PRTG, Grafana).
• Able to work as part of a team or individually and capable of working under pressure conditions.
• Understanding the concept of Customer Service Oriented.
• Fresh graduate are welcome to apply.